Member Service Representative (Remote Call Center)

Lensa; Jacksonville (FL); Hybrid; USD 10,000 - 60,000; Full time

Job summary

Ein etabliertes Unternehmen sucht einen engagierten Member Service Representative für ein hybrides Call Center in Jacksonville, FL. Diese spannende Rolle bietet die Möglichkeit, in einem dynamischen Umfeld zu arbeiten, in dem Sie Mitgliedern bei ihren Anfragen helfen und ihnen wertvolle Informationen zu Finanzprodukten bereitstellen. Mit einem flexiblen Zeitplan und einer Vielzahl von Vorteilen, einschließlich medizinischer Versorgung und einem 401(k)-Plan, bietet diese Position eine hervorragende Gelegenheit für eine Karriere im Kundenservice. Wenn Sie leidenschaftlich daran interessiert sind, anderen zu helfen und in einem schnelllebigen Umfeld zu arbeiten, ist dies die perfekte Gelegenheit für Sie.

Benefits

Medizinische, zahnärztliche und visuelle Versorgung

401(k) Altersvorsorge

Lebensversicherung

Mitarbeiterhilfeprogramm

Urlaubsanspruch

Qualifications

• 1-2 Jahre Erfahrung im Kundenservice, vorzugsweise im Call Center.
• Starke schriftliche und mündliche Kommunikationsfähigkeiten.

Responsibilities

• Beantwortung von Anfragen und Anliegen von Mitgliedern in einem hochvolumigen Call Center.
• Bereitstellung von Informationen zu Produkten und Dienstleistungen.

Skills

Kundenservice

Kommunikationsfähigkeiten

Datenverarbeitung

Aktives Zuhören

Education

High School Diploma/GED

Tools

Call Center Software

Job description

Member Service Representative (Remote Call Center)

1 day ago Be among the first 25 applicants

Lensa is the leading career site for job seekers at every stage of their career. Our client, TEKsystems, is seeking professionals. Apply via Lensa today!

TEKsystems is currently hiring for Member Service Representatives with a Fortune 100 Financial Institution in Pensacola, FL.

Position: Member Service Representative

Job Description

• Respond to inquiries and requests from members and other individuals within a 24/7 high-volume, schedule-driven, and structured contact center operation.
• Provide information regarding the company's products and services, demonstrating knowledge, active listening, multiple system adaptability, and engagement methods to ensure an optimal member experience and customer service.
• Perform transactions or related functions for Savings, Checking, Consumer Loans, Credit Cards, IRAs, and/or other accounts.
• Advise members on other products and services that may fit their needs and provide opportunities for positive member interaction.

Qualifications

• High School Diploma/GED required
• 1-2 years of recent customer service experience working directly with customers (call center, collections, banking)
• Ability to work in a fast-paced, high-volume call center environment
• Willingness to help others and navigate difficult conversations
• Professional written and verbal communication skills
• Strong computer knowledge and data entry/typing skills

Schedule

• Full-time, multiple shift times available - start times between 10AM - 12PM EST
• Monday - Saturday or Sunday - Friday (with 1 rotating day off during the week); must have a 6-day availability
• Flexible 9.5-hour window to work
• Schedules provided two weeks in advance

Location: Jacksonville, FL (Remote)

Pay and Benefits

The pay range is $19.50 per hour. Eligibility requirements apply to some benefits, which may depend on job classification and employment length. Benefits may include:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital coverage
• 401(k) Retirement Plan – Pre-tax and Roth contributions
• Life Insurance (Voluntary Life & AD&D)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation, Sick Leave)

Workplace Type

This is a hybrid position based in Jacksonville, FL.

Application Deadline

May 19, 2025

About TEKsystems and TEKsystems Global Services

We are a leading provider of business and technology services, helping accelerate business transformation. With expertise in strategy, design, execution, and operations, we unlock business value through various solutions. Our team of 80,000 works with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe, and Asia. We are committed to building tomorrow by delivering business outcomes and positively impacting our communities. TEKsystems and TEKsystems Global Services are part of Allegis Group. Learn more at TEKsystems.com.

We are an equal opportunity employer, considering all applications regardless of race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, or any characteristic protected by law.