Member Service Representative - Overnight Sub

Planet Fitness - Excel Fitness; Pantego (TX); On-site; USD 13,776 - 20,664; Part time

Benefits offered by this job

Paid leave for full-time employees

Comprehensive safety protocols including mask requirements

Job summary

A leading fitness franchise in Pantego, TX, seeks a Member Service Representative Sub to provide support during shifts. This role offers flexibility and requires exceptional customer service skills. Responsibilities include checking in members, assisting new sign-ups, and maintaining cleanliness. Ideal candidates are punctual, reliable, and possess a positive attitude. Applicants must have a high school diploma and be at least 18 years old. Join us and be part of a team that prioritizes a positive member experience!

Qualifications

• Candidates must be able to interact positively and professionally with members and co-workers.
• A customer service background is preferred.
• Individuals must demonstrate diplomacy in all interactions.

Responsibilities

• Provide customer service by filling in for available shifts as needed.
• Check members into the system and assist new members.
• Respond to member questions and concerns in a timely manner.

Skills

Exceptional customer service skills

Positive mental attitude

Punctuality and reliability

Education

High School diploma/GED equivalent

Job description

Looking to pick up extra hours? Join our team! As a Member Service Representative Sub, you will have flexibility in your schedule, as you provide the team added support when needed!

We are Excel Fitness, a Planet Fitness franchise group based out of Austin, TX with 80+ clubs and growing! Since 2016, we have grown from 16 locations in TX to over 80 locations in 6 states in great markets like Austin, Dallas, Raleigh, Tulsa, and NW Arkansas. We are opening new clubs each year and with that kind of growth, you can build a great career here! In fact, most of our senior managers started at the front desk and worked their way up to now earning base salaries that begin at $42k as a GM, $60k as a Regional manager (responsible for 5-10 locations), and all the way up to over a $100k as a Regional Director overseeing 10+ locations!

But it all starts at the front desk – where all of our Team Players (what we call our employees) are responsible for creating a positive member experience through superior level of customer service and cleanliness.

See for yourself!

What are you waiting for? APPLY TODAY!

Essential Duties and Responsibilities

• Provide an exceptional customer service experience by filling in for available shifts when needed.
• Be on call to assist with shift coverage, as requested.
• Check members into the system.
• Take prospective members on tours and assist them with the new account sign‑up process.
• Facilitate needed updates to members’ accounts.
• Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Manager or Manager as needed.
• Perform detailed cleaning in all areas of the facility.

Qualifications / Requirements

• Exceptional customer service skills; able to interact positively and professionally with members and co‑workers, exceeding expectations.
• People with positive mental attitudes excel here!
• Customer service background preferred.
• Punctuality and reliability are a must.
• Demonstrate diplomacy in all interactions while using appropriate behavior and language.
• High School diploma/GED equivalent required.
• Must be 18 years of age or older.

Physical Demands

• Continual standing and walking during shift.
• Continual talking in person or on the phone during shift.
• Must be able to occasionally lift up to 50 lbs.
• Will occasionally encounter commercial cleaning products during shift.

Our team players and members are our top priority! That’s why we are following super‑strict safety and cleaning protocols.

Mask up! All of our team players are required to wear masks at all times while in‑club and members are required to follow all state & local mask mandates.

Squeaky Clean! We’ve always been known for our clean clubs, but we have kicked that up to ensure our equipment and facilities are effectively sanitized against COVID‑19.

Social Fitnessing! We offer a touch‑less check‑in for our members and promote keeping a safe distance between all.

Need a day off? Full time employees have paid leave to take a break!

Employees at a franchise location are employed by the Franchisee and are not employees of PFHQ (the Franchisor). PFHQ neither dictates nor controls labor or employment matters for franchisees or their employees, and does not retain any reserved authority to control the terms and conditions of employment for franchisees or their employees. Each franchisee is responsible for ensuring compliance with local, state and federal law.