MEMBER SERVICE REPRESENTATIVE - KENT

7 17 Credit Union; Kent (OH); On-site; USD 35,000 - 45,000; Full time

Benefits offered by this job

Competitive pay and comprehensive benefits package

Opportunities for professional growth and advancement

Supportive, team-oriented environment

Job summary

7 17 Credit Union is seeking a dedicated Member Service Representative to be the first point of contact for our members. In this role, you will provide friendly service for various financial transactions and assist members in meeting their financial goals.

The ideal candidate has a high school diploma and customer service experience, with strong communication skills. You'll work in a supportive team environment while helping to make a positive impact in our community.

Qualifications

• High school diploma or equivalent required.
• Previous customer service or cash-handling experience preferred.
• Strong communication and interpersonal skills.

Responsibilities

• Process a variety of financial transactions accurately and efficiently.
• Greet and assist members with deposits, withdrawals, and account inquiries.
• Educate members about credit union products and services.

Skills

Strong communication and interpersonal skills

Detail-oriented with excellent problem-solving abilities

Previous customer service or cash-handling experience

Comfortable using computers and working in a Windows-based environment

Education

High school diploma or equivalent

Job description

Job Location: Kent, OH 44240

About 7 17 Credit Union: At 7 17 Credit Union, our mission is simple: we help people improve their lives financially and support the communities we serve. We’re looking for team members who share our commitment to service, integrity, and community impact.

Position Overview

As a Member Service Representative, you’ll be the first point of contact for our members—providing friendly, accurate service and connecting them with the products and services that best meet their needs. If you enjoy helping people and take pride in delivering excellent service, we’d love to meet you.

Key Responsibilities

• Process a variety of financial transactions accurately and efficiently
• Greet and assist members with deposits, withdrawals, payments, and account inquiries
• Educate members about credit union products and services to help meet their financial goals
• Maintain cash drawer accuracy and daily balancing standards
• Open, update, and close accounts following proper identification and compliance procedures
• Support branch sales and referral goals for deposits, loans, and services
• Handle card services, ACH transactions, and member fraud claims as needed
• Provide professional, courteous service while maintaining confidentiality

What We Offer

• Meaningful work that makes a difference in members’ lives
• Supportive, team‑oriented environment
• Opportunities for professional growth and advancement
• Competitive pay and comprehensive benefits package

Qualifications

• High school diploma or equivalent required
• Previous customer service or cash‑handling experience preferred
• Strong communication and interpersonal skills
• Detail-oriented with excellent problem‑solving abilities
• Comfortable using computers and working in a Windows‑based environment
• Must be bondable
• Occasional travel to nearby branches may be required

Physical Requirements and Work Environment

While performing the duties of this position, the employee is regularly required to stand, walk, sit, use hands to handle or feel objects, reach with hands and arms, and communicate effectively. The employee may occasionally be required to climb, balance, stoop, kneel, crouch, or crawl.

The employee must be able to lift and/or move up to 10 pounds several times per day. Specific vision abilities required include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

Work is typically performed indoors in a moderate‑noise environment, with occasional exposure to outdoor weather conditions or proximity to moving mechanical parts. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Join a team that puts people first.

Apply today and start your career with 7 17 Credit Union!