Member Services Representative (32168)

University of Kentucky Federal Credit Union; Florence (KY); On-site; USD 32,000 - 42,000; Full time

Job summary

UK Credit Union is seeking a Member Services Representative to join the Retail Branches team on-site. You will handle deposits, withdrawals, loan payments, and account inquiries while educating members on credit union products and services.

You will also cross-sell financial tools, notarize documents as needed, and ensure compliance with federal, state, and local regulations, maintaining confidentiality of member information.

Qualifications

• Three to five years of similar or related experience preferred.
• High school diploma or equivalent required.
• Experience with customer service and financial transactions preferred.

Responsibilities

• Provide account services, including deposits, withdrawals, check cashing, and loan payments.
• Follow transactional guidelines to safeguard our members and credit union while processing account-related requests.
• Update member account records as needed, maintaining accurate records of member transactions.
• Interview members to assess financial needs and recommend appropriate credit union products.
• Cross-sell credit union services, including loans, savings plans, and financial tools.
• Notarize documents, research accounts, perform account maintenance, open deposit accounts (consumer, business, IRA), originate loan applications, inform members of loan decisions, explain loan documents to members.
• Ensure compliance with federal, state, and local regulations.
• Maintain confidentiality of member and employee information.

Skills

Customer service

Communication

Financial calculations

Multitasking

Education

High school diploma or equivalent

Tools

Microsoft Office

Financial software

Job description

Title: Member Services Representative

Department: Retail Branches

Reports To: Branch Sales Manager I

Job Grade: 8

FLSA: Non-Exempt Last Modified: 3-24-2025

At UK Credit Union, we're more than a Credit Union - we're a community, and we've been proudly serving our members since 1937! As a rapidly growing, not-for-profit organization, we're dedicated to making a real difference in the lives of our members and employees alike. If you're looking for a workplace where you can grow, make an impact, and have fun while helping others, UK Credit Union is the place for you!

Why This Role Matters

As a Member Services Representative, you will be the face of UK Credit Union, providing essential financial services and support to our members. You will process transactions, assist with account inquiries, and educate members about credit union products that align with their financial needs. Your ability to provide exceptional service will directly contribute to member satisfaction and the success of our organization.

What You'll Do

Member Services & Transaction Processing

• Provide account services, including deposits, withdrawals, check cashing, and loan payments.
• Follow transactional guidelines to safeguard our members and credit union while processing account-related requests.
• Update member account records as needed, maintaining accurate records of member transactions.

Sales & Relationship Building

• Interview members to assess financial needs and recommend appropriate credit union products.
• Cross-sell credit union services, including loans, savings plans, and financial tools.
• Participate in sales development training and activities to enhance service offerings.
• Regularly contact members via email and phone to maintain relationships and share sales opportunities.

Account Management & Compliance

• Notarize documents, research accounts, perform account maintenance, open deposit accounts (consumer, business, IRA), originate loan applications, inform members of loan decisions, explain loan documents to members.
• Ensure compliance with federal, state, and local regulations.
• Maintain confidentiality of member and employee information.

Operational Support & Problem Resolution

• Assist in resolving member concerns, escalating issues as necessary.
• Reconcile cash drawers and maintain accurate cash handling procedures.
• Stay updated on industry trends, competitor practices, and regulatory changes.

Qualifications

Who You Are

Experience & Education

• Three to five years of similar or related experience preferred.
• High school diploma or equivalent required.
• Experience with customer service and financial transactions preferred.

Skills & Strengths

• Strong customer service and communication skills.
• Ability to perform financial calculations and handle cash transactions accurately.
• Proficiency in financial software and Microsoft Office applications.
• Ability to multitask and manage time effectively.

Key Traits

• Professionalism in all interactions.
• Integrity in decision-making and compliance practices.
• Commitment to teamwork and collaboration.
• Accountability for meeting performance goals and deadlines.
• Adaptability to changing policies and regulatory requirements.

What's In It for You?

• Competitive salary and industry-leading benefits.
• Opportunities for professional growth and leadership development.
• A chance to make a lasting impact on our members and the organization's future.

Legalese

Equal Opportunity Employer

UK Credit Union is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Employment decisions are made without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, veteran status, or any other characteristic protected by applicable law.

At-Will Employment

Employment with UK Credit Union is deemed "at-will," which means that either you or the company may terminate the employment relationship at any time, with or without cause or notice, unless otherwise provided by law.

Physical and Cognitive Demands

This role requires a blend of physical activity and mental focus to effectively perform its essential functions. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this role. Key physical activities include sitting, standing, walking, and occasional lifting (up to 25 pounds). You'll also use your hands for various tasks, reach with your arms, and engage in conversations. Vision requirements include the ability to focus, perceive depth, and distinguish colors. Cognitive abilities essential for this role include judgment, auditory perception, memory, reasoning, and occasional persuasion.

Work Environment

You'll primarily work indoors in a comfortable, climate-controlled office setting. The noise level is typically moderate, ensuring a focused yet dynamic work environment. Reasonable accommodations will be provided as needed to support an inclusive workplace.

This job description provides a general overview of the responsibilities and expectations for this role. It is not a comprehensive list of tasks, and employees may be asked to take on additional duties to support team success.

This position requires fully on-site work.