Member Service Representative II - Main Branch

Americas Thrift Stores; Tacoma (WA); On-site; USD 28,000 - 41,000; Full time

Benefits offered by this job

401k with match

Paid time off

Paid holidays

Medical benefits

Job summary

ACU is hiring a Teller to assist credit union members with transactions in person or by phone, and to become the go-to expert for teller codes and check cashing. You will manage accounts with accuracy and help issue or reissue ATM/Visa Debit cards.

The role requires 6+ months of financial institution experience, bondability, and solid computer skills. Expect a supportive team, growth opportunities, and a comprehensive benefits package.

Qualifications

• Six months or more of financial institution experience (including new accounts)
• Bondable
• Strong written and verbal communication
• Excellent numerical and computer skills

Responsibilities

• Assist members with transactions in person or by phone
• Issue, reissue, or hot-card ATM/Visa Debit cards
• Balance daily transactions and cash totals accurately
• Provide guidance on teller transaction codes and check cashing
• Maintain accounts with careful attention to detail
• Participate in training sessions and staff meetings

Skills

Cash handling

Customer service

Attention to detail

Communication

Education

High school diploma

Tools

Banking software

Job description

Join ACU! Founded in 1954 as the Fort Lewis Federal Credit Union, ACU has a proud history of serving civilian federal employees, military personnel, and their families. Today, we welcome civilians and armed forces members across the Northwest. Our mission remains to provide a valuable alternative to commercial banks, guided by our core values of dedication, service, and integrity. If you're passionate about making a difference and eager to grow with us, come work at ACU and help shape the future of our community!!What You'll Do:Help credit union members with transactions in a friendly way - in person or by phoneHandle various transactions and providing expert guidance to our membersBecome the go-to expert on teller transaction codes and check cashingManage accounts with the utmost attention to detailTake charge of issuing, reissuing, or hot carding ATM cards/Visa Debit cardsAssist members with any issues related to unauthorized use of ATM/Visa debit cardsBalance daily transactions and cash totals with accuracy, efficiency, and timelinessShowcase effective oral and written communication with all credit union employeesAttend monthly staff meetings and actively participating in assigned training sessionsBranch HoursMonday - Friday: 9:00 am - 5:30 pmThe Pay Range:$20.05 - $30.80.Our compensation structure is designed to accommodate candidates with diverse levels of expertise and experience, offering opportunities for growth over time. An applicant with the minimum six months of financial institution experience (to include new accounts) can expect to start at $20.05 per hour. The target hiring range for this role is $20.05-$25.66.What You Need:High school diploma or equivalentSix months or more of financial institution experience (new account experience preferred)Must be bondableWhat You'll Bring:One to two years of financial institution experience – bonus points if you’ve handled loans and new accounts!Quick and accurate computer skills – numbers don't scare youFriendly and great with people – you'll make members feel welcomeProblem-solving skills – you're like a detective with answers!Good at writing and talking – communication is your superpowerMotivated and organized – you'll rock under pressureWhat We Offer:Generous PTO (Paid Time Off)11 Paid holidaysPaid Bereavement LeavePaid Jury Duty leaveTraining and advancement opportunities401k with match up to 6%Mortgage discountsPaid volunteering at ACU sponsored eventsBonus opportunitiesCompany paid long term disability and life insuranceFull Medical, Vision and Dental benefitsAnnual employee event for all staff and their familiesEmployee Assistant Program (EAP)Free wire transfersAnd more!Grow With Us:We'll help you grow with awesome training programs:Teller Essentials – get those basics down!Product Fitness – unleash your selling powers!MSR Advance Program – master member service!Lending Boot Camp – conquer loan applications!BAI training courses – become a banking champ!Join Our Crew:Ready to begin your next banking adventure? Apply now!ACU is an Equal Opportunity and Affirmative Action Disability/Veteran employer. As an Equal Opportunity Employer, we hire and retain the best-qualified people without regard to marital status, race, religion, color, national origin, disability, age, or any other characteristic protected by law.Principals only. Recruiters, please don't contact this job poster. Do not contact us with unsolicited services or offers.