Member Service Representative II, Full Time (Oak Creek)

Guardian Credit Union; Oak Creek (WI); On-site; USD 32,000 - 36,000; Full time

Job summary

Guardian Credit Union in Oak Creek, WI is seeking a friendly Member Service Representative to deliver prompt, accurate service at the counter, by phone, and by mail. You will handle deposits, withdrawals, loan payments, and check cashing, while confidently cross-selling credit union products.

A HS diploma or GED and at least 6 months in a financial setting are expected. Training will cover policy explanations, confidentiality, and professional conduct; you must be bondable and able to move boxes

Qualifications

• High school diploma or GED required.
• Minimum 6 months experience in a credit union or other financial institution.
• Typing at least 35 words per minute and ability to explain policy clearly.

Responsibilities

• Represent the Credit Union to members in a friendly, positive, and professional manner across over-the-counter, phone, and mail transactions.
• Handle deposits, withdrawals, loan payments, check cashing, and other member inquiries.
• Meet goals by cross-selling products and services offered by the Credit Union.
• Assist in complex transactions, member questions/issues, and other requests, including transactional overrides.
• Open sub-accounts for current members, including debit card issuance, and close accounts per guidelines; ensure accuracy.
• Check approval authority at manager’s discretion.
• Accurately reconcile checks and cash drawer daily.
• Perform duties to support MSRIs and new staff training.

Skills

Typing 35 wpm

Policy explanation

Cross-selling

Interpersonal skills

Judgment & tact

Professional appearance

Confidentiality

Bondable

Education

High school diploma or GED

Job description

Job Details

Job Location: OCO Oak Creek - Oak Creek, WI 53154

BASIC RESPONSIBILITIES:

Under direct supervision, responsible for providing members with service on a variety of transactions. Welcome members to the credit union and provide general information concerning credit union products and services.

OUR CORE VALUES:

• Relationships – We treat each other, our members, and our community with respect.
• Accountability – We hold ourselves to a higher standard.
• Teamwork – We work together to reach our goals.
• Honesty – We believe in conducting ourselves with honesty, integrity, trust, and fairness.

ESSENTIAL FUNCTIONS:

• Represent the Credit Union to the members in a friendly, positive, and professional manner. Provides prompt, efficient, confidential, and accurate service in the processing of transactions over the counter, by phone, and by mail.
• Handle all monetary transactions for members (e.g., deposits, withdrawals, loan payments, check cashing) and other normal inquiries by members.
• Meet all assigned goals by successfully cross-selling all products and services offered by the Credit Union.
• Assist MSRI in complex transactions, member questions/issues, and other misc. requests, including providing transactional overrides.
• Open sub accounts for current members, including debit card issuance, and close accounts under Credit Union guidelines, ensuring all documents and information is recorded and accurate.
• Check approval authority at manager’s discretion.
• Accurately reconcile checks and cash drawer daily.

SECONDARY FUNCTIONS:

• Perform miscellaneous duties (e.g., debit disputes, automatic transfers, foreign currency, safe deposit boxes, bond redemption, and wire transfers).
• Perform daily cash advance balancing.
• Assist in the ongoing training and education of MSRIs and new employee staff to provide the expertise necessary to perform duties effectively.

SKILLS AND ABILITIES REQUIRED:

Education/Experience: Any combination equivalent to education and experience that provides the required knowledge and skills is qualifying. Typical qualifications would be equivalent to:

Successful completion of high school diploma or GED. A minimum of 6 months experience in a credit union or other financial institution is required.

SKILLS:

• Ability to operate routine office equipment; typing at 35 words per minute minimum.
• Must have demonstrated ability to interpret and explain Credit Union policy and transactions posted to members' accounts and to adhere to policy.
• Thorough knowledge of Credit Union products and services offered to membership and demonstrated ability to cross-sell/refer such products and services effectively.
• Interpersonal skills to represent Credit Union positively in dealing with members and teller transactions.
• Ability to exercise judgment, initiative, and tact in dealing with management, supervisors, and staff.
• Must present a professional, business-like appearance and manner.
• Must maintain confidentiality.
• Must be bondable.

WORK ENVIRONMENT:

While performing the duties of this job, the employee regularly works in an office/branch setting.

PHYSICAL DEMANDS:

• Must be able to remain in a stationary position and occasionally move about the inside of the office and vault.
• Frequently move boxes weighing up to 50 pounds across the office for various needs.
• Requires the ability to communicate information and ideas so others will understand. Must be able to exchange accurate information in these situations.
• Requires one to position self to maintain files in file cabinets.
• Must be able to remain in a stationary position while assisting members (majority of workday).

TRAVEL:

• Travel to different worksites is required at times.
• Must have reliable transportation.

HOURS:

Hours vary depending upon branch coverage; Monday through Friday, 8:15 am until 6:15 pm; Saturdays 8:15 am until 1:15 pm.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities