Member Service Representative II- Floating

Trumark Credit Union; Upper Darby (Delaware County); On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

Health, dental, vision

401(k) with matching

Paid time off

Job summary

TRUMARK CREDIT UNION is seeking a Member Service Representative II - Floating to join our Upper Darby branch team. This role serves members across multiple locations, delivering extraordinary service while identifying financial needs and offering tailored solutions.

You’ll handle teller functions, assist with loan processes (excluding Home Equity and Mortgage), promote products, and support branches with a proactive, member‑focused approach. Flexibility for evenings/weekends is valued.

Qualifications

• High school diploma or equivalent is required; continuing education preferred.
• At least 1 year of branch or equivalent experience with a financial institution.
• Strong communication and organizational abilities.
• Proficiency with Microsoft Office applications.

Responsibilities

• Engage with members and identify financial needs.
• Promote Trumark products and programs to tailor solutions.
• Handle loan processes and assist with settlements (excluding Home Equity and Mortgage).
• Leverage technology to enhance member experiences.
• Perform teller functions and assist as a supervisor when needed.

Skills

Strong communication

Organizational abilities

Microsoft Office

Education

High school diploma or equivalent

Job description

TRUMARK CREDIT UNION

Member Service Representative II - Floating

Department: Upper Darby Branch

Location: Floating to Upper Darby, Springfield, Phoenixville, Trooper, Downingtown, West Chester, Gateway, Malvern

Employment Type: Full-Time

Join Our Team and Make a Difference! Looking for a workplace that values your growth, supports your goals, and makes a real impact? At Trumark, we’re not just about banking—we’re about building a better future for our members and our team.

When you join us, you’ll enjoy:

• Flexibility & Balance: We get it—life is busy. We offer flexible schedules and time off so you can thrive at work and in life.
• Opportunities to Grow: From day one, we invest in your career with training, development, and room to advance.
• Benefits That Matter: Health, dental, vision, a 401(k) with matching, and even paid time off—because we care about you.
• A Chance to Give Back: Be part of something bigger by helping our members and communities achieve their goals.

What You’ll Do

• Engage with members: Provide extraordinary service while identifying their financial needs.
• Promote solutions: Educate members on Trumark’s products, services, and programs to offer tailored financial solutions.
• Handle loan processes: Complete loan applications, process requests (excluding Home Equity and Mortgage), and assist with settlements.
• Leverage technology: Demonstrate mobile and digital banking tools to enhance member experiences.
• Support the branch: Perform teller functions, resolve escalated issues, and assist as a supervisor when needed.

What You Bring To The Table

• Education: High school diploma or equivalent required; continuing education preferred.
• Experience: At least 1 year of branch or equivalent experience with a financial institution.
• Skills:
  • Strong communication and organizational abilities.
  • Knowledge of banking products and systems.
  • Proficiency in Microsoft Office applications.
• Availability: Flexibility to work evenings, weekends, or other shifts as needed.

What To Expect After You Apply

• Application Review: We’ll carefully review your application to ensure it meets the role's qualifications.
• Phone Screening: If selected, you’ll participate in a brief call to discuss your skills and experience.
• Interview: Shortlisted candidates will be invited for an in-depth interview with our team.
• Final Decision: After interviews, we’ll notify you of the outcome and next steps.

Ready to Apply?

If you’re excited about joining a supportive and mission-driven team, apply now!