Member Service Representative II

CONNECTIONS CREDIT UNION; Meridian (ID); On-site; USD 23,000 - 34,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision benefits

401(k) matching

Job summary

Connections Credit Union in Meridian, ID is seeking a Member Service Representative II (Teller/Loan Processor) for full-time work. You will manage member transactions, cash handling, and some consumer lending duties as part of a flexible, member-focused team.

The role supports branches with travel when needed and emphasizes service quality, confidentiality, and cross-selling of credit union products. Competitive pay in a community-focused environment.

Qualifications

• Cash handling with multiple denominations and large amounts.
• Excellent communication and interpersonal skills.
• Check scanning and vault maintenance.
• Loan processing and consumer lending skills.
• Cross-sell credit union services to members.
• Bilingual in Spanish preferred.
• Ability to demonstrate confidentiality in regards to member accounts.
• Basic financial knowledge.
• High School Graduate or GED.
• Must be bondable.

Responsibilities

• As the primary contact with members, handle transactions and accounts, primarily cash and checks.
• May maintain vault and support consumer lending duties as needed.
• Promote CCU services while delivering professional, friendly service.
• Travel to local branches to assist with teller operations when staff is absent.

Skills

Cash handling

Communication skills

Check scanning

Vault maintenance

Loan processing

Cross-selling

Bilingual in Spanish (preferred)

Confidentiality

Financial knowledge

Education

High School Diploma or GED

Job description

Description

Connections Credit Union is looking for a full-time Member Service Representative II (Teller/Loan Processor) with financial institution experience and/or strong cash handling experience for our Meridian, ID branch. This may include vault maintenance and consumer lending. We're looking for a candidate that has a passion for helping others, is eager to get creative, and has a positive attitude.

Connections Credit Union is a $250 million credit union that serves southern Idaho. We know employees are our greatest asset to making our 85-year legacy of excellent service to our 20,000+ members. We make sure that our team members have what they need to excel at their jobs, provide ongoing opportunities for training and development, and promote teamwork in a positive work environment.

Connections Credit Union is what you would call "formally informal". At CCU, you can wear business casual jeans/denim all week with CCU embroidered shirts. We offer an excellent work life balance starting at approximately 144 hours of PTO annually. Employer paid medical/dental and vision premiums for the employees. We offer annual incentives above your hourly wage. A compassionate and caring culture that is committed to hearing employees' suggestions. A growing credit union open to change and evolution.

Requirements

Duties and Responsibilities:

As a Member Service Representative II (Teller/Loan Processor), you will serve as the primary contact with our members and be responsible for handling member transactions and accounts, primarily dealing in cash and checks. This position may also maintain the vault along with other responsibilities including consumer lending.

MSRs promote the credit union and its services while providing professional and friendly service to our members. This position may be expected to travel to various local branches to assist with teller operations in the event of absent employees and/or short-staffed branches. Flexibility with travel and reliable transportation is expected.

Skills and Qualifications:

• Highly proficient in cash handling, especially with multiple denominations and large amounts
• Possess excellent communication and interpersonal skills
• Check Scanning and vault maintenance
• Loan processing and consumer lending skills
• Cross-sell credit union services to members
• Bilingual in Spanish is preferred, but not required
• Ability to demonstrate confidentiality in regards to member accounts and sensitive information
• Basic financial knowledge
• High School Graduate or GED
• Must be bondable

Experience:

One year financial background and one year cash handling with consumer lending experience.

Schedule:

Monday – Friday / 8:30am – 5:30pm

Pay:

$17.00-$25.00 per hour DOE

Connections Credit Union also offers monthly and annual incentives if eligible.

Benefits:

Connections Credit Union provides full-time employees with excellent medical and dental insurance, vision benefits, 401(k) matching, life insurance, long-term and short-term disability insurance, voluntary life benefits, paid federal holidays, birthday paid time off, flex time and so much more.