Member Service Representative II

Fort Financial Credit Union; Auburn Junction (IN); On-site; USD 42,000 - 52,000; Full time

Benefits offered by this job

Education/Scholarship Assistance

Training/Career Development Programs

PTO & 13 Paid Holidays

Pension & 401k Retirement Plans

Health/Dental/Vision Insurance Plans

Flex Spending Account & Health Reim. A

Job summary

Fort Financial Credit Union in Auburn, IN is seeking a Mid-Level Member Service Representative to deliver exceptional service, educate members, and support branch leadership. You will assist with lending needs, guide loan transactions, and ensure accurate documentation and compliance within a collaborative team.

The role requires 1–3 years in banking or lending, a high school diploma or GED, and a proactive, detail-oriented mindset.

Qualifications

• Mid-level position (Job Level: Mid-Level)
• Required Experience: 1-3 years of similar or related experience
• Preferred Experience: Banking and/or Lending
• Required Education: High School Diploma/GED or Equivalent

Responsibilities

• Deliver exceptional customer service by proactively providing value and educating members to support their overall financial wellness.
• Identify and pursue opportunities to match credit union products and services with members' financial needs.
• Provide leadership support within the branch by being a resource for team members, fostering collaboration, and stepping up when leadership coverage is needed.
• Ask clarifying questions to understand member needs and guide them through various loan transactions, including purchases, refinances, and consolidations.
• Perform calculations of loans including interest and fees.
• Partner with members to collect and verify all necessary documentation, ensuring a smooth and timely loan process from start to finish.
• Exhibit thorough knowledge and effectively communicate the features and benefits of business account openings, IRAs, HELOCs, debt and GAP protection products, and second mortgages to our members.
• Collaborate with team members to achieve branch goals and objectives.
• Maintain a NMLS license and meet continuing education requirements.
• Stay updated on industry trends and any changes in products or services offered to members.
• Adhere to credit union policies and procedures to ensure compliance with regulatory requirements

Skills

Customer service

Communication

Mathematics

Lending knowledge

Teamwork

Education

High School Diploma/GED

Job description

Fort Financial Credit Union fosters a positive culture that prioritizes the well-being and development of its employees. Being a community-focused organization, we believe that investing in employees not only enhances individual health and potential, but it also contributes to the overall success of our organization and community. Our mission as a credit union is to build financial relationships with our members and be their trusted financial advisors.As a Member Service Representative, you will be one of the key elements to identify and service the financial needs of our members. This role will be an introduction into branch leadership and will give you high exposure into the lending world. The ideal candidate will possess strong interpersonal skills, attention to detail, a commitment to accuracy and great service, a desire for growth, and a strong ability to contribute and work in a positive team environment.Job Type: Full-TimeLocation: Auburn, INSchedule: Banking hours Monday-FridayResponsibilities:Deliver exceptional customer service by proactively providing value and educating members to support their overall financial wellness.Identify and pursue opportunities to match credit union products and services with members' financial needs.Provide leadership support within the branch by being a resource for team members, fostering collaboration, and stepping up when leadership coverage is needed.Ask clarifying questions to understand member needs and guide them through various loan transactions, including purchases, refinances, and consolidations.Perform calculations of loans including interest and fees.Partner with members to collect and verify all necessary documentation, ensuring a smooth and timely loan process from start to finish.Exhibit thorough knowledge and effectively communicate the features and benefits of business account openings, Individual Retirement Accounts (IRAs), home equity lines of credit (HELOCs), debt and GAP protection products, and second mortgages to our members.Collaborate with team members to achieve branch goals and objectives.Maintain a NMLS license and meet continuing education requirements.Stay updated on industry trends and any changes in products or services offered to members.Adhere to credit union policies and procedures to ensure compliance with regulatory requirements.Required Skills:General experience and knowledge with computers and technological applications.Ability to communicate effectively, multitask, and solve problems with sound reasoning.Perform basic math functions such as add, subtract, multiply, divide, etc.A strong understanding of lending processes and regulations.Qualifications:Job Level: Mid-LevelRequired Experience: 1-3 years of similar or related experience.Preferred Experience: Banking and/or LendingRequired Education: High School Diploma/GED or EquivalentBenefits:Education/Scholarship AssistanceTraining/Career Development ProgramsPTO & 13 Paid HolidaysPension & 401k Retirement PlansHealth/Dental/Vision Insurance PlansFlex Spending Account & Health Reimbursement ArrangementEmployer Paid Life & Voluntary Life InsuranceEmployer Paid Short-Term & Long-Term DisabilityAccident, Critical Illness, & Hospital Confinement Plans