Member Service Representative I

Duck River Electric Membership Corporation; Wyoming (MI); On-site; USD 35,000 - 50,000; Full time

Job summary

Duck River Electric Membership Corporation is hiring a Member Service Representative for their Sundance office. The role focuses on providing exceptional service to member-owners, assisting with billing inquiries, and maintaining service standards. Successful candidates will have a high school diploma and experience in an office setting, along with strong communication skills.

Qualifications

• One to two years of general office experience required.
• Bilingual communications desired.
• Proficient in Microsoft Word and Excel.

Responsibilities

• Deliver prompt, efficient, and courteous service to members.
• Assist members with inquiries about billing, payments, rates, and electric usage.
• Create service orders for various requests like new services and disconnections.

Skills

Written communication

Verbal communication

Microsoft Word

Microsoft Excel

Education

High school education

Job description

Member Service Representative

Are you looking for a career with competitive pay, excellent benefits, and opportunities for professional growth? Do you want to be part of a team dedicated to serving others, with a strong focus on employee development and personal growth? If so, Powder River Energy Corp. (PRECorp), a member-owned electric cooperative serving residential and commercial customers across five counties in northeast Wyoming, is accepting applications for a Member Service Representative at our Sundance office.

As a Member Service Representative (MSR), your role involves delivering prompt, efficient, and courteous service to PRECorp’s member-owners. PRECorp seeks energetic professionals who prioritize meeting the needs of the cooperative’s members. An MSR’s typical duties include responding to member calls, emails, and walk-ins, assisting with inquiries about billing, payments, rates, and electric usage, and helping with payment arrangements, capital credit questions, and related processes. MSR’s also create service orders for various requests, such as new services, disconnections/retirements, reconnections, service transfers, upgrades, and issues with security lights or equipment.

Additionally, PRECorp’s MSRs provide members with information about special programs like PREPay, Heat Rate, Net Metering, Budget Billing, and Time of Use Rate, which are detailed on the Powder River Energy Corporation website under the “Energy Center” tab. As a MSR, you are expected to maintain high standards of productivity, efficiency, quality, and professionalism in fulfilling the cooperative’s member service needs.

Application instructions are available on www.precorp.coop under the “Join the Team” tab and all application materials must be submitted through the website . Contact Deb Cooper in HR if you have questions at 800-442-3630. A cover letter and resume will be required as part of the application process . Positions are open until filled. PRECorp is an EEOE and a Drug and Alcohol- Free Workplace.

This position requires a high school education and a minimum of one to two years of general office experience with proficiency in Microsoft Word and Excel. Demonstrated written and verbal communication skills are critical and bilingual communications are desired.