Member Service Representative (Call Center), Hybrid

Canvas Credit Union; Lone Tree (CO); On-site; USD 27,000 - 32,000; Full time

Benefits offered by this job

Medical/Dental/Vision Insurance

Paid Vacation

Paid Sick Time

Paid Holidays

Paid Wellness Day

Paid Volunteer Time

Flexible Spending Account

Health Savings Account

World Class 401(k) Plan

Tuition Reimbursement

Rate Discounts on Qualifying Loans

Incentives or discretionary bonus

Career development and internal growth

Job summary

Canvas Credit Union in Lone Tree, CO is seeking a Member Service Representative to join our fast-paced Communications Center at our corporate headquarters. You’ll learn about our members, educate them on products, and provide ethical financial solutions with courtesy and professionalism.

We offer a comprehensive benefits package, a people-first culture, and opportunities for growth from within. Training is in-office 8am-5pm, with a flexible schedule and potential discretionary bonuses based on

Qualifications

• Canvas conducts pre-employment background reviews.
• In-office training and onboarding provided.
• Flexible schedule including Monday through Saturday.

Responsibilities

• Learn about our members and hear their situations.
• Educate members on how Canvas can help them afford life.
• Provide meaningful, careful, focused and ethical product solutions.
• Process transactions like transfers and payments with courtesy and professionalism.
• Perform advanced transactions like IRAs, CDs, open accounts, wire transfers, and handle disputes.
• Grow with us by learning about financial industry trends and products.
• Share knowledge on effective practices and business opportunities.
• Stand shoulder-to-shoulder with members and teammates.

Job description

There Are 3 Schedules For This Position - Candidates Need To Have Availability To Work Any Of The Three Schedules Below

• 8am-6pm (or end of call queue) Monday-Friday, Saturday 9am-1pm, 1 day off during week Tuesday-Thursday
• 7:50am-4:50pm Monday-Friday
• 8:30am-5:30pm Monday-Friday

Training is fully in-office 8am-5pm Monday-Friday.

We’re Canvas Credit Union

We’re passionate about transforming financial services. Our members, families, and the communities we call home motivate everything we do. As part of the credit union movement, we believe in providing our members with education, support, and guidance to build strong financial futures.

Canvas "It's About More" Video - YouTube (Click here - or, visit https://www.youtube.com/watch?v=z8WAm_TDRdk )

Why Canvas?

At Canvas, we’re dedicated to transforming financial services from the inside out. Our culture is a top priority and second to none. We strive to balance hard work and high achievement with a fun, supportive environment.

What’s In It For You

At Canvas, there are 5 behaviors we live by each day that will continue to help us be known for our heart and our people:

• Seriously good benefits: Beyond healthcare, dental, and life insurance, we make it so worth your while. Canvas employees get up to a 10% company contribution to their 401k, generous personal time off, and employee discounts on loans (That includes cars and houses!). The starting pay range for this position is $19.50-$23.50 hourly, and final pay rate will be determined based on experience, education, skills, and internal equity factors. Canvas benefits include:

• Medical/Dental/Vision Insurance
• Paid Vacation
• Paid Sick Time
• Paid Holidays
• Paid Wellness Day
• Paid Volunteer Time
• Flexible Spending Account
• Health Savings Account
• World Class 401(k) Plan
• Tuition Reimbursement
• Rate Discounts on Qualifying Loans
• May be eligible for incentives or discretionary bonus based on results
• This is a career: The Member Service Representative experience is the foundation of a career at Canvas Credit Union. We invest in developing your skills and promote heavily from within. While we hope you stay with us until you retire, Credit Unions across the country collaborate with each other and hire from within.
• You’ll be a financial services guru: You’ll be a cooperative finance rock star. We’ll arm you with all the knowledge you need on service, financial products, and compliance with financial regulations. This knowledge will prepare you for many, many career opportunities.
• You help members afford life: At Canvas, you have the opportunity to make a difference. The joy that comes with making a member’s day, and maybe helping them buy their first house or go to college, is an indescribably good feeling.

What You’ll Do

You’ll Be Working In Our Fast-paced Communications Center At Our Corporate Headquarters In Lone Tree, CO, And Here’s What We Expect Of You

• LEARN about our members and hear them and understand their situations.
• EDUCATE our members on the ways we can help them afford life.
• PROVIDE meaningful, careful, focused and ethical product solutions.
• PROCESS transactions like transfers and payments with courtesy and consummate professionalism.
• PERFORM advanced transactions like IRAs, CDs, open accounts, wire transfers, and calmly handle disputes.
• GROW with us by immersing in financial industry trends, products, services and technological advances.
• SHARE your knowledge on effective practices, competitive intelligence, and business opportunities.
• STAND shoulder-to-shoulder with our members and your teammates over our peaks and valleys.

Who You Are

Here's who you are…or who you think you are, or who you really want to be:

• You are AUTHENTIC and passionate about helping others.
• You ENJOY LEARNING and want a career…not just a paycheck.
• You UNDERSTAND FINANCIAL PRODUCTS and services, much like a Relationship Banker or Personal Banker.
• You’re COMFORTABLE AND CONFIDENT recommending and processing financial products like loans.
• You’ve won SERVICE EXCELLENCE awards and earned high fives and fist bumps for your awesomeness.
• You hold an informal or formal LEADERSHIP position at your current workplace.
• You EMBRACE CHANGE and seek new ways to serve our members and the community.
• You WORK WELL WITH OTHERS, even when things don’t go as planned.
• You are INNOVATIVE and thrive on challenges.
• You BELIEVE you can change the world for people and are making it happen!
• Multi-lingual capabilities to include Spanish is a plus!

We know you might not have every qualification we’ve listed. Passion and potential matter here. If you know you’re right for the position, let us know. We’re good at spotting talent. Canvas conducts pre-employment background reviews (components include criminal, employment, address, social security number, motor vehicle record, sex offender, and global sanctions).

For Current Canvas Employees

To be considered, you must be meeting performance expectations, consistently demonstrating HEART behaviors, and must submit an up-to-date resume or update your Work History profile with your current responsibilities and accomplishments.

Other Important Information

You’ll be asked to work a flexible schedule Monday thru Saturday — 40 hours per week. You’ll use standard office equipment such as computers, phones, printers, copiers, fax machines, and filing cabinets. The position also requires manual dexterity, the ability to lift files, and flex paperclips. You may be required to bend, stoop, or stand on one leg while multiplying fractions and compounding daily, variable interest in your head. Just kidding — nobody can do that on one leg. Please note, this job posting is not designed to cover or contain a comprehensive listing of activities, duties, responsibilities, hybrid or remote work arrangements, and activities may change at any time.

Applications for this position will be accepted through October 30, 2026. For consideration, applications must be received by 11:59 PM MST on October 30, 2026.