Neighborhood Branch Leader

Canvas Credit Union; Arvada (CO); On-site; USD 79,000 - 99,000; Full time

Benefits offered by this job

Seriously good benefits

401k up to 10% company contribution

Paid Vacation

Paid Sick Time

Paid Holidays

Wellness Day

Flexible Spending Account

Health Savings Account

World Class 401(k) Plan

Tuition Reimbursement

Loan discounts

Job summary

Canvas Credit Union seeks a Neighborhood Branch Leader to guide the largest and busiest branches, driving member service and sales growth in Colorado communities.

You will coach a high-performing team, manage operations, and build strong relationships with members and partners while upholding safety, compliance, and community involvement.

Qualifications

• Exceptional people leadership skills; able to build and foster teamwork; coach, train and develop Canvas employees.
• Track record of leading and coaching team to higher results, including sales excellence, consistent delivery of exceptional service, and operational integrity.
• Demonstrated track record of coaching success in sales and customer service. Proven success in building strong member relationships and new business development.
• Excellent verbal, written and interpersonal communication skills with the ability to explain programs, loan terms, features, policies and benefits to customers and business partners.
• Advanced knowledge and understanding of Canvas financial products and services.
• Advanced analytical, problem solving and decision-making skills.
• Advanced attention to detail and excellent organizational skills; ability to manage multiple priorities.
• Must be proficient in MS Office (Outlook, Excel, Word).
• Ability to maintain confidences and provide guidance.
• Multilingual capabilities to include Spanish are a plus.
• Must possess and maintain a valid Colorado driver’s license and provide proof of insurance.

Responsibilities

• Lead and coach a sales team to exceed branch goals.
• Ensure exceptional member service and branch operational integrity.
• Build community relationships and business opportunities for Canvas.
• Hire, train, and manage performance; schedule and cross-train staff.
• Promote branch and Canvas products; ensure security and risk controls.
• Attend and represent Canvas at community events and initiatives.
• Collaborate with partners to grow referrals and loans.

Skills

People leadership

Sales leadership

Communication

Product knowledge

Analytical thinking

Detail orientation

MS Office

Multilingual (Spanish)

Education

Bachelor’s degree in business/finance

Tools

MS Office (Outlook, Excel, Word)

Job description

• On-site
• Retail
• Full-Time
• Requisition #: NEIGH005603

Description

We’re passionate about transforming financial services. Our members, families, and the communities we call home motivate everything we do. As part of the credit union movement, we believe in providing our members with education, support, and guidance to build strong financial futures.

At Canvas, we’re dedicated to transforming financial services from the inside out. Our culture is a top priority and second to none. We strive to balance hard work and high achievement with a fun, supportive environment.

At Canvas, there are 5 behaviors we live by each day that will continue to help us be known for our heart and our people:

What’s In It For You

• Seriously good benefits: Beyond healthcare, dental, and life insurance, we make it so worth your while. Canvas employees get up to a 10% company contribution to their 401k, generous personal time off, and employee discounts on loans. (That includes cars and houses!) The starting pay range for this position is $79,037.42-$98,790.64/annual, and final pay rate will be determined based on experience, education, skills, and internal equity factors. Canvas benefits include:
• Paid Vacation
• Paid Sick Time
• Paid Holidays
• Paid Wellness Day
• Flexible Spending Account
• Health Savings Account
• World Class 401(k) Plan
• Tuition Reimbursement
• Rate Discounts on Qualifying Loans
• May be eligible for incentives or discretionary bonus based on results

What you'll do

The Neighborhood Branch Leader champions the Canvas Credit Union vision pillars to include being known for our heart, our people, our ease of use, being a leader in our communities and ensuring our branch is a household name in the communities in which we serve.

Neighborhood Branch Leaders are accountable for service and sales behaviors, operational integrity of the branch, and coaching and developing their team. They are responsible for maintaining a highly motivated, well-trained sales team to provide unparalleled member experience and to ultimately help our members afford life. They represent the credit union in the community with focused efforts on building and maintaining strong community relationships and increasing business opportunities for Canvas Credit Union. This position will typically oversee the largest and busiest branches in the credit union network based on various factors including team size, transaction and production volume, and membership base.

• Responsible for consistently exceeding member expectations, operational effectiveness, branch productivity.
• Lead the branch in consistently achieving/exceeding sales and growth goals, while communicating goals and strategies daily.
• Demonstrate the ability to develop and coach a highly knowledgeable team to support thediscoveryof awide varietyof member life stages and needs.
• Ensure branch employees have strong product and process knowledge.
• Responsible for all management functions including but not limited to hiring, training, performance management, scheduling, cross-training, staff development, & manage branch losses.
• Communicate changes & build teamwork and cooperation within the branch and throughout the credit union.
• Model exceptional member service behaviors and stand shoulder to shoulder with our branch employees to ensure they do as well.
• Be a visible and engaged presence in the community. Promote the credit union and build relationships through active participation in community. Ensure team members partner in community engagement initiatives by committing to meet personal and staff volunteer allotment.
• Demonstrate expert-level knowledge of branch operations, lending processes, as well as security and fraud procedures to support branch employees.
• Follow all safety and security guidelines to properly safeguard employees, credit union members, and credit union assets.
• Manage losses and other risk issues and ensure financial losses are within acceptable guidelines. Minimal operational errors (cash differences, check differences, GL outages, etc.)
• Seek out information on developments and trends in the financial services industry, particularly regarding new products, services, and technological advances.
• Share knowledge with other branches and leadership as necessary.
• Build strong relationships with business partners to include investment representative, mortgage loan officers, business development, business services, etc.
• Embrace ongoing education and learn/apply new skills.
• Actively listens and seeks to understand friction points with members to better improve products and services
• Regular attendance and punctuality are essential functions of the job.
• Ensure the application of, and compliance with regulation, policies, procedures, and operational integrity. Comply with Bank Secrecy Act (BSA) and other compliance requests and requirements.
• This role at Canvas requires National Multistate Licensing System (NMLS) registration under the S.A.F.E. Act of 2008. This means we conduct background checks to ensure NMLS registration and Canvas requirements are met (not meeting or staying current may result in removal from role).
• Pre-employment background review (components include criminal, employment, address, social security number, motor vehicle record, global sanctions, and sex offender).
• Perform other job duties as assigned.

Job Qualifications

Knowledge, Skills, and Ability:

• Exceptional people leadership skills; able to build and foster teamwork; coach, train and develop Canvas employees.
• Track record of leading and coaching team to “higher" results, including sales excellence, consistent delivery of exceptional service, and operational integrity.
• Demonstrated track record of coaching success in sales and customer service. Proven success in building strong member relationships and new business development.
• Excellent verbal, written and interpersonal communication skills with the ability to explain programs, loan terms, features, policies and benefits to customers and business partners.
• Advanced knowledge and understanding of Canvas financial products and services.
• Advanced analytical, problem solving and decision-making skills.
• Advanced attention to detail and excellent organizational skills; ability to manage multiple priorities.
• Must be proficient in MS Office (Outlook, Excel, Word).
• Ability to maintain confidences and provide guidance.
• Multi-lingual capabilities to include Spanish are a plus.
• Must possess and maintain a valid Colorado drivers’ license and provide proof of insurance.

Education or Formal Training: Bachelor’s degree in business/finance or equivalent work experience.

Experience: Minimum of three years of financial or sales management experience.

For Current Canvas Employees:To be considered, you must be meeting performance expectations, consistently demonstrating HEART behaviors,andmust submit an up-to-date resumeor update your Work History profile with your current responsibilities and accomplishments.

Working Environment/Physical Activities

High volume, fast-paced, dynamic office environment with some travel. Must be able to attend meetings and events outside of regular business hours. The job routinely uses standard office equipment such as computers, phones, printers, copiers, fax machines and filing cabinets. The position requires manual dexterity, the ability to lift files and open filing cabinets. The position requires bending, stooping, or standing as necessary.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Applications for this position will be accepted through November 13, 2026. For consideration, applications must be received by 5:00 PM MST on November 13, 2026.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.