Member Service Representative, Burlington, MA, Full-Time, Onsite

Digital Federal Credit Union; Burlington (MA, VT); On-site; USD 35,000 - 55,000; Full time

Job summary

An established industry player in financial services is seeking dedicated individuals to enhance member experiences. This role focuses on understanding member needs and providing exceptional service to help them achieve their financial goals. You will engage with members, educate them about products, and ensure smooth transactions while continuously seeking improvements in processes. Join a diverse team committed to inclusion and equity, and contribute to a workplace that values every member's journey. If you're passionate about making a difference in people's financial lives, this opportunity is perfect for you.

Qualifications

• 1-3 years related experience in a customer service role.
• Strong verbal communication and technical skills are essential.

Responsibilities

• Build rapport with members and support their financial goals.
• Educate and cross-sell products while processing transactions.

Skills

Verbal communication skills

Technical skills (Word, Excel, Email)

Bilingual skills

Education

High School diploma or equivalent

Job description

Description

This job involves contributing to DCU's success by identifying member needs, providing excellent service, and helping members achieve their financial goals.

Schedule

Mon - Fri 8:30 - 5:30, alternate Thursdays/Fridays 10:30-7:30, alternate Saturdays 8:30 - 3:30 (40 hours)

What You'll Do

1. Summary/Objective: Contribute to DCU's success by understanding member needs and supporting their financial goals.
2. Essential Functions: Build rapport with members, educate and cross-sell products, process transactions, conduct audits, adhere to policies, and provide coverage in other areas as needed. Continuously seek process improvements.

What You'll Need

• High School diploma or equivalent
• 1-3 years related experience
• Verbal communication skills
• Technical skills (Word, Excel, Email)
• Bilingual skills a plus

What We Do

DCU is the largest credit union headquartered in New England, serving over one million members across all 50 states with over 1,900 team members. We value diversity, inclusion, and equity, and strive to be a great place to work.

We do not currently offer Visa transfer/sponsorship for this position. For accommodations during the application process, contact [e-mail].

#INDMI

Equal Opportunity Statement

DCU is an equal-opportunity employer that values diversity and inclusion. Applicants are evaluated without regard to legally protected characteristics. For more information, review the Know Your Rights notice from the Department of Labor.