Member Service Representative, Burlington, MA, Full-Time, Onsite

Digital Federal Credit Union; Burlington (MA); On-site; USD 35,000 - 45,000; Full time

Job summary

A leading credit union in New England seeks a Member Service Representative for their Burlington branch. The role involves helping members achieve financial goals by understanding their needs and providing excellent service. Candidates should possess a high school diploma, relevant experience, and technical skills. This position offers a supportive work environment with a commitment to diversity and inclusion.

Qualifications

• 1-3 years of related experience required.
• Technical skills (Word, Excel, Email) needed.
• Bilingual skills are a plus.

Responsibilities

• Identify financial needs of members and provide service excellence.
• Accurately process teller transactions and assist with end-of-day balancing.
• Conduct audits of membership applications and adhere to policies.

Skills

Communication

Customer Service

Technical Skills

Bilingual Skills

Education

High School diploma or equivalent

Tools

Word

Excel

Email

Job description

Member Service Representative, Burlington, MA, Full-Time, Onsite

Job Category: Branch Services

Requisition Number: MEMBE005760

Apply now

• Posted : March 21, 2025
• Full-Time
• On-site

Locations

Showing 1 location

Mon - Fri 8:30 – 5:30, alt. Thurs/Fridays 10:30-7:30, alt Saturdays 8:30 – 3:30 (40 hours)

What You’ll Do

Summary/Objective:

Contribute to DCU's Success Sharing and business goals by identifying member's needs, providing service excellence and helping members achieve their financial goals.

Essential Functions:

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Identify the financial needs of new and existing members by building rapport and establishing strong business relationships; educate and cross sell appropriate products and services, make qualified referrals and achieve assigned sales goals.
• Understand and explain all DCU products and services. Open new memberships, accounts and loans utilizing established guidelines and self-service options and conduct Notary Public services.
• Utilize established guidelines to obtain Lending Authority, process loan requests, confirm all conditions have been met and verify the integrity of the documents prior to conducting loan closings.
• Accurately process teller transactions, assist with end of day balancing, Instant Issuance and ATM balancing.
• Conducts audits of all membership applications, account maintenance forms, new account applications and completed loan files
• Adhere to all DCU policies and procedures, which include security compliance and following guidelines intended to limit risk exposure to fraud and losses.
• May be asked to provide coverage in other DCU areas such as other branches, the Information Center or support departments.
• Continuously identify and submit efficiency and process improvement ideas
• Perform other job-related duties as assigned.

What You’ll Need

• High School diploma or equivalent
• 1-3 years related experience
• Technical skills (Word, Excel, Email)
• Bilingual skills a plus

What We Do

DCU is the largest credit union headquartered in New England – serving more than one million members in all 50 states. With over 1,900 team members, we strive to make DCU a great place to work with an excellent work-life balance and a community that cares.

DCU is an equal-opportunity employer, and we value diversity, inclusion, and equity at our company. We evaluate qualified applicants without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

If you’re applying for a job and need a reasonable accommodation for any part of the employment process, please send an email to [e-mail] and let us know the nature of your request and contact information. Please note that only those inquiries concerning a request for reasonable accommodation will be responded to from this email address.

DCU is not currently offering Visa transfer/ sponsorship for this position.

#INDMI

Qualifications

Skills

Behaviors

:

Motivations

:

Education

Experience

Licenses & Certifications

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.