Member Service Representative (Bilingual/Spanish)

Crunch Fitness - Undefeated Tribe; League City (TX); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Competitive pay

Free Crunch Fitness membership

Job summary

Crunch Fitness - Undefeated Tribe in League City, TX is seeking a Bilingual Member Services Representative to warmly welcome members, process memberships, check-ins, and front desk operations while promoting programs.

You will serve as the face of the club, deliver exceptional customer service, and help keep the facility clean and promote member programs in a fast-paced fitness environment.

Qualifications

• Bilingual in English and another language commonly used by members.
• Customer service experience, preferably in a service setting.
• Experience selling memberships or services is a plus.

Responsibilities

• Assist in membership sales, check-ins, and program promotions.
• Deliver exceptional customer service at the front desk.
• Support club cleanliness and operational flow.
• Promote group fitness and tanning programs as needed.

Skills

Bilingual (English/Spanish)

Customer service

Membership sales

Front desk operations

Phone etiquette

Tools

Front desk software

Job description

Bilingual Member Services Representative

Full Time, Part Time, Hourly

League City, TX 77573

Reports to: Assistant General Manager

Why Join Crunch Fitness – Undefeated Tribe?

We’re not just opening gyms, we’re building communities. Undefeated Tribe is the fastest-growing Crunch Fitness franchise group in the nation, proudly expanding across Texas, Oklahoma, New Mexico, Missouri, and Minnesota. Twice named Franchise of the Year (2021 & 2024), we’re on a mission to transform lives through fitness, wellness, and connection. With 100+ clubs planned by 2028, there’s never been a better time to grow your career with us!

Bilingual Member Services Representative

Full Time, Part Time, Hourly

Job Family: Operations

Location: 200 S Gulf Fwy League City, TX 77573

Reports to: Assistant General Manager

Why Join Crunch Fitness – Undefeated Tribe?

We’re not just opening gyms, we’re building communities. Undefeated Tribe is the fastest-growing Crunch Fitness franchise group in the nation, proudly expanding across Texas, Oklahoma, New Mexico, Missouri, and Minnesota. Twice named Franchise of the Year (2021 & 2024), we’re on a mission to transform lives through fitness, wellness, and connection. With 100+ clubs planned by 2028, there’s never been a better time to grow your career with us!

Here’s why you’ll love being part of the Tribe:

Bold, High-Energy Culture

At Crunch Fitness, Undefeated Tribe, you’re not just an employee, you’re part of a team that thrives on hustle, creativity, and collaboration. We celebrate individuality and want voices like yours at the table.

Unbeatable Perks

Competitive pay, career advancement opportunities, and yes, a free Crunch Fitness membership. You’ll work in an environment built around health, strength, and community.

Unlimited Growth

With our rapid expansion, opportunities are everywhere. We invest in our people, promote from within, and give you the tools to level up your career faster than ever.

Join the Tribe. Find Your People. Build Your Future.

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Position Overview

We are looking for a Bilingual Member Services Representative who is responsible for providing exceptional customer service to our club members and staff at Crunch Fitness - Undefeated Tribe.

What You’ll Do

As a Bilingual Member Services Representative at Crunch, you’ll be the face of the club, creating a warm and welcoming environment for every member and guest. You’ll assist with membership sales, check-ins, and product promotions while delivering exceptional customer service and consistently meeting service level expectations. From answering phones and managing front desk operations to supporting club cleanliness and promoting programs like group fitness and tanning, you’ll ensure every interaction reflects our commitment to excellence. This role also includes maintaining accurate procedures, supporting new member enrollments, and helping keep the club “grand-opening ready” every day.

About You

You are an optimistic person that has a naturally persuasive style. You are good at communicating in a demonstrative instructional way, as you like to chit-chat when meeting others. You enjoy harmony within the workplace and prefer being the facilitator of information as opposed to the resident technical resource. You are energetic and like variety when it comes to doing multiple tasks. Your communication is loaded with details and delivered in quick bursts. You prefer things being tidy, done correctly and being put away in their proper place. You require direction, rules and structure in your format. Once you become familiar with a process, you will tend to become more comfortable and develop your skills and decisions based on history.

Responsibilities

• Assist in the development and fitness expertise of all Crunch team members
• Meet both new client acquisition and existing client retention targets for the club
• Administer the CrunchOne Kickoff experience through demonstrating, coaching, and guiding with the goal of acquiring personal training clients
• Ability to generate personal training client leads and new clients for the team