Member Service Representative (Bilingual/Spanish)

Crunch Fitness - Undefeated Tribe; Port Arthur (TX); On-site; USD 16,531 - 19,286; Full time

Benefits offered by this job

PTO

Subsidized Health Insurance

Basic Life and AD&D

HSA

Short-term Disability

Free Gym Membership

Job summary

An established industry player is seeking a passionate Member Services Representative to create a welcoming environment for club members. This role involves providing exceptional customer service, assisting with membership sales, and promoting fitness programs. The ideal candidate will thrive in a collaborative and fast-paced setting, ensuring that every member feels valued and engaged. Join a dynamic team dedicated to enriching lives through fitness, wellness, and community support. If you are enthusiastic about helping others and want to make a difference, this opportunity is perfect for you.

Qualifications

• Minimum 1 year of experience in a service-oriented position preferred.
• CPR/AED certification required (can be obtained within 30 days of hire).

Responsibilities

• Greet members & guests with enthusiasm and assist with memberships.
• Promote membership privileges and maintain a clean work area.
• Communicate special events and facilitate member requests.

Skills

Customer Service

Communication Skills

Sales Skills

CPR/AED Certification

Education

High School Diploma or GED

Job description

Job Category: Club Staff

Requisition Number: MEMBE001661

Posted: March 24, 2025

Full-Time

Locations

Port Arthur, TX 77642, USA

Description

MEMBER SERVICES REPRESENTATIVE

Front Desk Associate

Part Time or Full Time, Hourly

Job Family: Club Staff

Location: 3100 FM 365, Port Arthur, Tx 77642

Reports to: Managing Partner / Assistant General Manager

Looking for a member services representative who is responsible for providing exceptional customer service to our club members and staff at Crunch Fitness - Undefeated Tribe.

The Undefeated Tribe is an official franchise of Crunch Fitness based in Austin, TX. The Undefeated Tribe is the fastest growing franchise group and is expanding the Crunch Fitness brand across Texas, Oklahoma, New Mexico, and Missouri. The Undefeated Tribe was named Franchise of the Year in 2021 and 2024 and will be inviting over 1000 individuals to join our team to help our community experience fitness, wellness, relaxation, and recovery.

From our clubs to headquarters, Undefeated Tribe is a collaborative, fast-paced, and engaging place to work.

Position Overview

The Member Services Representative creates a warm, kind, and hospitable environment for team members and members alike, are passionate about fitness and excited about serving others, and help to deliver our purpose “to enrich the lives of others through the power of well-being.”

Responsibilities

• Greets all members & guests with a smile and enthusiasm, including consistently demonstrating the dials of member engagement as part of the Crunch SLA process
• Assists with membership, retail, and tanning product sales
• Promotes membership privileges including tanning, group fitness, small group training, and childcare
• Delivers on new member enrollment expectations, including guest conversion, Peaks %, ACH %, and CrunchOne Kickoff standards
• Checks in all members and guests in accordance with company procedures, to include resolving any member check-in with an alert
• Answers phones in a courteous, helpful, professional manner
• Communicates special events to members and guests
• Facilitates all member requests or forwards to a manager
• Maintains a professional and courteous disposition
• Is an expert in all club facility, services, programs, and schedules/hours of operation
• Maintains a clean and organized work area
• Able to navigate all stations of the front desk area, to including check-in, Relax & Recover, guest services, and membership sales
• May be asked to clean beyond shift duties to support a clean, crisp, grand-opening ready facility
• Performs opening and closing checklist and duties

Required Skills & Experience

• Minimum 1 year of experience in a service-oriented position preferred
• Ability to communicate effectively and demonstrate proficiency in reading and writing skills required
• CPR/AED certification required (can be obtained within 30 days of hire)

Physical Requirements

• Must be able to lift or move up to 50 lbs
• Physical effort required for daily duties include prolonged standing and walking

Education Requirements

• High school diploma or GED required

Compensation (Hourly)

$12-14/hour + Commission

• PTO
• Subsidized health insurance coverage (health, dental, vision) for full-time positions
• Basic Life and AD&D
• HSA
• Short-term disability
• Free gym membership

Travel

EQUAL OPPORTUNITY EMPLOYER

UDT is an Equal Opportunity Employer, a drug-free workplace, and complies with ADA regulations as applicable. UDT provides equal employment opportunities to all employees and employment applicants and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

Please note that Crunch Fitness - Undefeated Tribe does not offer visa sponsorship or support visa transfers for this position. Applicants must be authorized to work in the United States without the need for current or future visa sponsorship.

Join us in making Crunch Fitness the talk of the town! Apply now and be a driving force in transforming lives through fitness.