Member Service Representative 1

Bluestone Federal Credit Union; Sioux Falls (SD); Presencial; USD 21.000 - 30.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Health/dental/vision

Life insurance

Short/long term disability

401K with match

Profit sharing

PTO 15 days

Holiday pay

Birthday off

Descripción de la vacante

Bluestone Federal Credit Union in Sioux Falls, SD is seeking a Member Service Representative who will greet members, process deposits, withdrawals and payments, and promote banking products. You will build relationships with members and staff while learning the credit union's operations and offering friendly service.

Hours are 8:15am-5:15pm Mon-Thu and 8:15am-6:15pm on Fri, with rotating Saturdays 8:45AM-12:15PM.

Formación

• High School diploma or equivalent.
• Previous cash handling or customer service experience helpful.
• Must pass a credit and background check to company’s satisfaction.

Responsabilidades

• Greet members and provide exceptional member service
• Process transactions including, but not limited to, deposits, withdrawals, loan and card payments, check withdrawals, bond redemption and cash advances
• Prove cash and checks at end of day
• Receive and process requests for, but not limited to, wires, stop payments, verification of deposits, ordering checks and debit cards, issuing gift, travel and everyday spending cards
• Process negotiable instruments for collection purposes on a daily basis
• Open and close sub accounts and memberships
• Respond to inquiries and process all transactions related to IRA’s
• Actively solicit products & services with new and existing members in conjunction with the marketing and overall goals of the Credit Union
• Assure proper maintenance, cleanliness and security of work area, equipment, etc.
• Perform other duties as assigned by any MRS II, MSR III or Management Team Member

Conocimientos

Excellent communication skills

Accurate and detail oriented

Typing, 10 key and computer experience

Team player

Exceptional customer service skills

Cash handling or customer service

Educación

High School diploma or equivalent

Descripción del empleo

Description

Come work and grow with Bluestone Federal Credit Union!

As a Member Service Representative, you will be tasked with performing general teller functions such as deposits, withdrawals, and payments. Throughout your time with us you will gain useful skills and the knowledge that will help you grow your career with us or another financial institution. Many members of our current lending, management and marketing staff began as Member Service Representatives and were promoted into their current roles. What we look for in a potential employee is someone that is organized, can multi-task, has a willingness to learn and help and, most importantly, can build relationships with our Bluestone FCU members and staff.

Hours are 8:15am-5:15pm, Monday through Thursday and 8:15am-6:15 on Friday.

Rotating Saturdays 8:45AM to 12:15PM.

• shared cost for health, dental and vision.
• basic life insurance
• short term disability
• long-term disability at no cost to the employee
• 401K contributions up to 6% matched
• annual profit sharing contribution
• 15 days of Paid Time Off accrual
• eligible for Holiday pay (generally 11 per year)
• birthday off

Pay varies depending on experience starting from $18.30 per hour.

Bluestone Federal Credit Union is an Equal Opportunity Employer.

Requirements

Essential Duties and Responsibilities:

• Greet members and provide exceptional member service
• Process transactions including, but not limited to, deposits, withdrawals, loan and card payments, check withdrawals, bond redemption and cash advances
• Prove cash and checks at end of day
• Receive and process requests for, but not limited to, wires, stop payments, verification of deposits, ordering checks and debit cards, issuing gift, travel and everyday spending cards
• Process negotiable instruments for collection purposes on a daily basis
• Open and close sub accounts and memberships
• Respond to inquiries and process all transactions related to IRA’s
• Actively solicit products & services with new and existing members in conjunction with the marketing and overall goals of the Credit Union
• Assure proper maintenance, cleanliness and security of work area, equipment, etc.
• Perform other duties as assigned by any MRS II, MSR III or Management Team Member

Other Duties and Responsibilities:

• Support BFCU mission, vision, strategies and business plans
• Consistently demonstrate BFCU Core Values

Qualifications, Education and Experience Required:

• High School diploma or equivalent
• Previous cash handling or customer service experience helpful
• Must pass a credit and background check to company’s satisfaction

Knowledge, Skills and Abilities:

• Excellent communication skills
• Accurate and detail oriented
• Typing, 10 key and computer experience
• Team player, work well with others, positive attitude
• Exceptional customer service skills

Working Condition and Physical requirements:

• Normal office environment with minimal exposure to dust, noise, etc.
• Must be able to stand for long periods of time
• Must work in branch locations, not a work from home position
• Must be able to lift, carry, move up to 40 pounds