Member Service Representative

YMCA of Greater Grand Rapids; Wyoming (MI); On-site; USD 20,000 - 25,000; Part time

Benefits offered by this job

Free YMCA Membership

Retirement Savings

Paid Sick Time

Professional Growth

Employee Assistance Program (EAP)

Job summary

The YMCA of Greater Grand Rapids is seeking a friendly Member Services Representative to greet members, answer questions, and direct callers. You will manage the membership desk, process payments, and provide information on programs in person or by phone.

Qualifications include a high school diploma/GED, customer service or data-entry experience, basic computer skills, and the ability to handle money accurately. Morning, evening, and weekend availability is required.

Qualifications

• High school diploma, GED, or working toward GED.
• 1–3 months customer service, sales, or data entry experience.
• Ability and desire to provide outstanding customer service and a friendly demeanor.
• Past cash handling experience preferred; ability to learn proprietary software to enter/edit member information.

Responsibilities

• Greets members in person and on the phone.
• Directs callers to the appropriate staff.
• Monitors access to the building.
• Provides information on YMCA services and programs.
• Makes follow-up tour and member referral phone calls.
• Authorizes refunds.
• Maintains membership files.
• Sells YMCA membership.
• Registers YMCA guests.
• Registers program participants for YMCA programs, classes, and events.
• Maintains lobby and front desk areas in a clean, presentable fashion.
• Gives tours to prospective and new members.
• Receives, counts, and tracks monies received.
• Assists with member appreciation days.

Skills

Customer service

Cash handling

Data entry

Computer literacy

Interpersonal communication

Education

High school diploma or GED

Job description

Description

POSITION SUMMARY:

The Member Services Representative handles the day-to-day operations of the membership desk. Greets members in person and by telephone. Provides informational services and directs callers to the appropriate person. This position requires morning, evening and/or weekend availability.

ESSENTIAL FUNCTIONS

• Greets members in person and on the phone


• Directs callers to the appropriate staff


• Monitors access to the building


• Provides information on YMCA services and programs


• Makes follow-up tour and member referral phone calls


• Authorizes refunds


• Maintenances membership files


• Sells YMCA membership


• Registers YMCA guests


• Registers program participants for YMCA programs, classes, and special events


• Maintains all areas in clean, presentable fashion


• Arranges, displays, and maintains a positive image in the lobby, front desk area, bulletin boards, reservation area, and hallways


• Gives tours to prospective and new members


• Receives, counts, and tracks monies received


• Assists with member appreciation days

Performs any other functions necessary for the smooth and efficient operation of the YMCA of Greater Grand Rapids

COMPENSATION

$14.35 - $17.93 ; Part Time; Non Exempt (up to 25hrs/week)

BENEFITS:

• Free YMCA Individual Membership – Enjoy full access to facilities.


• Retirement Savings – 12% employer retirement contribution, no match requirement (upon eligibility) and a 403(b) savings plan.


• Paid Sick Time – Earn paid sick leave so you can focus on feeling your best when it matters most.


• Professional Growth – Access to ongoing training, development programs, and career advancement opportunities.


• Employee Assistance Program (EAP) – Free, confidential resources and counseling for you and your family.

Requirements

QUALIFICATIONS

High school diploma, General Education Diploma (GED), or working towards GED; one to three months customer service, sales, or data entry experience; or equivalent combination of education, training, and experience. Ability and desire to provide outstanding customer service and a friendly, positive demeanor. Past cash handling experience preferred. Working knowledge of computers and experience with a variety of software applications. Ability to learn proprietary software to enter or edit member information, take photo IDs, and scan member cards. Ability and desire to interact with people of all ethnic backgrounds, ages, and lifestyles.

CERTIFICATIONS

• Blood Borne Pathogen training


• Cardiopulmonary Resuscitation (CPR) Certification required within the first 60 days


• First Aid Certification required within the first 60 days


• AED-Oxygen Certification required within the first 60 days


• State of Michigan criminal background clearance (ICHAT)

WORK ENVIRONMENT AND PHYSICAL DEMANDS:

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

TRAVEL:

0 - 5% of local travel within the state of Michigan; occasional out-of-state travel may be required for educational conferences or training.