Member Service Representative

YMCA of Greater Grand Rapids; Belmont (MI); On-site; USD 20,000 - 25,000; Part time

Benefits offered by this job

Free YMCA Individual Membership

Retirement Savings

Paid Sick Time

Professional Growth

Employee Assistance Program (EAP)

Job summary

The YMCA of Greater Grand Rapids is seeking a Member Services Representative to manage daily membership desk operations, greet members in person and by phone, and provide information on YMCA services and programs.

The role requires availability on Wednesday evenings 4:00–9:15 p.m., every other Saturday 11:30 a.m.–5:15 p.m., and Sundays 2:00–6:15 p.m., and includes handling payments, registering members and guests, and promoting a welcoming lobby environment.

Qualifications

• High school diploma or GED; customer service or data entry experience preferred.
• Ability to provide outstanding customer service with a friendly, positive demeanor.
• Past cash handling experience is preferred; basic computer and software navigation skills.

Responsibilities

• Greets members in person and on the phone.
• Directs callers to the appropriate staff.
• Monitors access to the building.
• Provides information on YMCA services and programs.
• Makes follow-up calls and registers members/guests.
• Authorizes refunds and maintains membership files.
• Sells YMCA memberships and registers participants for programs.
• Maintains lobby and front desk areas and positive image.
• Receives and tracks monies.
• Supports member appreciation events.

Skills

Customer service

Cash handling

Friendly demeanor

Computer skills

Education

High school diploma / GED

Tools

Member management software

General computer skills

Job description

POSITION SUMMARY:

The Member Services Representative handles the day-to-day operations of the membership desk. Greets members in person and by telephone. Provides informational services and directs callers to the appropriate person. This position requires availability on Wednesday evenings from 4:00–9:15 p.m., every other Saturday from 11:30 a.m.–5:15 p.m., and Sundays from 2:00–6:15 p.m.

ESSENTIAL FUNCTIONS

• Greets members in person and on the phone
• Directs callers to the appropriate staff
• Monitors access to the building
• Provides information on YMCA services and programs
• Makes follow-up tour and member referral phone calls
• Authorizes refunds
• Maintenances membership files
• Sells YMCA membership
• Registers YMCA guests
• Registers program participants for YMCA programs, classes, and special events
• Maintains all areas in clean, presentable fashion
• Arranges, displays, and maintains a positive image in the lobby, front desk area, bulletin boards, reservation area, and hallways
• Gives tours to prospective and new members
• Receives, counts, and tracks monies received
• Assists with member appreciation days

Performs any other functions necessary for the smooth and efficient operation of the YMCA of Greater Grand Rapids

COMPENSATION

$14.35 - $17.93 ; Part Time; Non Exempt (up to 25hrs/week)

BENEFITS:

• Free YMCA Individual Membership – Enjoy full access to facilities.
• Retirement Savings – 12% employer retirement contribution, no match requirement (upon eligibility) and a 403(b) savings plan.
• Paid Sick Time – Earn paid sick leave so you can focus on feeling your best when it matters most.
• Professional Growth – Access to ongoing training, development programs, and career advancement opportunities.
• Employee Assistance Program (EAP) – Free, confidential resources and counseling for you and your family.

Requirements

QUALIFICATIONS

High school diploma, General Education Diploma (GED), or working towards GED; one to three months customer service, sales, or data entry experience; or equivalent combination of education, training, and experience. Ability and desire to provide outstanding customer service and a friendly, positive demeanor. Past cash handling experience preferred. Working knowledge of computers and experience with a variety of software applications. Ability to learn proprietary software to enter or edit member information, take photo IDs, and scan member cards. Ability and desire to interact with people of all ethnic backgrounds, ages, and lifestyles.

CERTIFICATIONS

• Blood Borne Pathogen training
• Cardiopulmonary Resuscitation (CPR) Certification required within the first 60 days
• First Aid Certification required within the first 60 days
• AED-Oxygen Certification required within the first 60 days
• State of Michigan criminal background clearance (ICHAT)

WORK ENVIRONMENT AND PHYSICAL DEMANDS:

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

TRAVEL:

0 - 5% of local travel within the state of Michigan; occasional out-of-state travel may be required for educational conferences or training.