Member Service Representative

Beacon Credit Union; Warsaw (IN); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Health, dental and vision insurance

Paid time off

401(k) match

Incentive/bonus program

Tuition reimbursement

Job summary

Beacon Credit Union in Indiana is seeking a Member Service Representative to provide outstanding service, handle cash transactions, process deposits and loan payments, and answer member questions.

You will balance cash, maintain member records, and seek cross-sell opportunities, contributing to a friendly, team-oriented environment with competitive benefits.

Qualifications

• HS diploma or HSE required
• 1–12 months cash handling and customer service experience preferred
• Excellent cash handling and member service skills (outgoing)
• Extremely detail oriented
• Basic knowledge of personal computer operations and related software programs
• Ability to work as a team member
• Ability to cross-sell Beacon products and services according to member needs

Responsibilities

• Receives and processes deposits by cash or check in person, by night depository, or by mail.
• Disburses share withdrawals by cash or check and handles coin.
• Processes loan payments and IRA/HSA contributions; processes Visa payments and cash advances.
• Sells money orders and cashier\'s checks; balances cash drawer and daily transactions.
• Opens, closes, and maintains consumer checking and savings accounts, CDs, IRAs and HSAs as needed.
• Responds to member questions; refers complex issues to appropriate staff.

Skills

Cash handling

Customer service

Cross-sell

Teamwork

Detail oriented

Basic PC skills

Education

High School Diploma or HSE

Tools

Core banking software

Job description

Role

To provide excellent member service while assisting members with their financial transactions, including cashing checks, accepting deposits, transferring funds, receiving loan payments, and providing member account information.

Major Duties and Responsibilities

• Receives and processes deposits by cash or check via in person, night depository, or by mail. Disburses share withdrawals by cash or check. Processes coin. Receives and processes loan payments and IRA or HSA contributions. Processes Visa payments and cash advances. Sells money orders and cashier's checks to members. Balances cash drawer and daily transactions. Scans checks and teller work daily. May perform vault responsibilities and approve transactions for less experienced MSRs.
• May open, close and maintain consumer checking and savings accounts, CDs, IRA's and HSA's.
• Responds to members basic questions concerning their accounts. Refers issues that are beyond their knowledge or authority to the appropriate staff member.
• Welcomes members and provides routine information concerning products and services. Identifies cross-sell opportunities and cross-sells services to members. Directs members to appropriate department for specific information and service.
• Updates basic member account information on core system and performs file maintenance.
• Performs other duties as assigned.

Position Qualifications

• One to twelve months prior cashing handling and customer service experience preferred
• High School Diploma or HSE
• Excellent cash handling and member service skills (outgoing!)
• Extremely detail oriented
• Basic knowledge of personal computer operations and related software programs
• Ability to work as a team member
• Ability to cross-sell Beacon products and services according to member needs

Standard position hours are Monday through Friday 8:15-5:15 and Saturday 8:45-12:15 (1 Saturday off per month). When working Saturday morning, this employee will standardly have a 1/2 day off during the same calendar week. Hours may vary based on member center coverage needs.

Available Benefits Include:

• Health, dental and vision insurance
• Paid time off
• 401(k) match
• Incentive/bonus program
• Tuition reimbursement
• and more!

Why Beacon?

At Beacon, you're more than just an employee. You're part of a supportive, values-driven community that truly cares. Whether you're drawn by our strong team culture, opportunities for growth in business and finance, or the chance to make a real difference in members' lives, Beacon offers a career with purpose. Our team loves helping people, solving problems, and building meaningful relationships, all while enjoying great benefits, a healthy work-life balance, and a positive, family-oriented environment. Join Beacon where people matter and every day is an opportunity to grow, serve, and thrive.