Assistant Member Center Manager

Beacon Credit Union; Auburn (IN); On-site; USD 35,000 - 55,000; Full time

Benefits offered by this job

Health, dental and vision insurance

Paid time off

401(k) match

Incentive/bonus program

Tuition reimbursement

Job summary

Beacon Credit Union in Indiana is seeking a dedicated Member Center role to serve members with fast, courteous, and accurate financial service, explain products, set up new accounts, and handle teller transactions. You will support the Member Center Manager, cover other locations when needed, and participate in the management training program.

Beacon offers benefits and a culture that values growth, teamwork, and serving members.

Qualifications

• Three to five years of similar or related experience required.
• A two-year college degree in a related field.
• Four-year degree preferred.
• Excellent cash handling and member service skills.
• Ability to communicate (both oral and written) and work independently.
• Strong attention to detail and good judgment.
• Ability to foster relationships with other entities.

Responsibilities

• Offers leadership support to the Member Center Manager. Fills in for Member Center Manager when absent and covers other member center locations as needed.
• Opens, closes and maintains consumer and business checking and savings accounts, CD's, IRA's, and HSA's. Performs Chexsystems screening, deceased processing, stop payments, and card disputes.
• Receives and processes deposits by cash or check, disburses share withdrawals, processes loan payments and contributions, and handles Visa payments and cash advances.
• Identifies cross-sell opportunities and cross-sells products and services to members.
• Ensures accurate recording in Core system and IRAdirect. Scans and saves documentation.
• Assists members in accessing services such as Beacon Online Banking and Bill Pay, Direct Deposit, e-statements, and more.
• Responds to member inquiries and resolves issues within authority; refers others when needed.
• Performs other duties as assigned.

Skills

Cash handling

Member service

Communication skills

Team leadership

Attention to detail

Independent work

Education

Two-year college degree

Four-year degree preferred

Tools

Core banking system

IRAdirect

Application Xtender

Beacon Online Banking

Job description

Role

To ensure members and potential members receive fast, courteous, and accurate service with their financial transactions. To explain products and services, set up new accounts, perform teller transactions, respond to problems, and direct members to other areas of service, as needed. To have successfully completed the credit union's management training program. To assist the Member Center Manager with the overall operation of the member center.

Major Duties And Responsibilities

• Offers full leadership support to the Member Center Manager. Fills in for Member Center Manager when absent and functions in this capacity to cover other member center locations as needed.
• Opens, closes and maintains consumer and business checking and savings accounts, CD's, IRA's, and HSA's. Performs Chexsystems screening, deceased processing, stop payments, and card disputes. Interviews member loan applicants to develop information concerning their consumer loan needs, earnings and financial position. Explains loan programs, evaluates their needs, and recommends loan options. Assists members with the consumer loan application process. Reviews terms and conditions of an approved loan with the member.
• Receives and processes deposits by cash or check via in person, night depository, or by mail. Disburses share withdrawals by cash or check. Processes coin. Receives and processes loan payments and IRA or HSA contributions. Processes Visa payments and cash advances. Sells money orders, gift cards and cashier's checks to members. Balances cash drawer and daily transactions. Scans checks and teller work daily.
• Identifies cross-sell opportunities and cross-sells products and services to members.
• Ensures that person, organization and account information is properly recorded and updated as needed in Core system and IRAdirect. Scans and saves to Application Xtender all required member service documentation such as applications, certificates, legal documents, etc.
• Assists members in obtaining access to services such as Check Ordering, ATM or Check Cards, Touch Tone Teller, Beacon Online Banking and Bill Pay, Direct Deposit, e-statements, e-mail alerts, Safe Deposit Boxes, Outgoing Wire requests, etc.
• Responds to member inquiries regarding Credit Union products and services. Resolves problems that are within their authority and refers problems that are beyond their authority to their supervisor.
• Performs other duties as assigned.

Position Qualifications

Three to five years of similar or related experience required.A two-year college degree in a related field. Four-year degree preferred.Ability to communicate (both oral and written)Excellent cash handling and member service skillsAbility to work independently and as a team leaderExtremely detail-orientedExcellent judgmentA significant level of trust and diplomacyAbility to foster sound relationships with other entities

Standard position hours are Monday through Friday 8:15-5:15 and Saturday 8:45-12:15 (1 Saturday off per month). Hours may vary based on member center coverage needs.

Available Benefits Include:

• Health, dental and vision insurance
• Paid time off
• 401(k) match
• Incentive/bonus program
• Tuition reimbursement
• and more!

Why Beacon?

At Beacon, you're more than just an employee. You're part of a supportive, values-driven community that truly cares. Whether you're drawn by our strong team culture, opportunities for growth in business and finance, or the chance to make a real difference in members' lives, Beacon offers a career with purpose. Our team loves helping people, solving problems, and building meaningful relationships, all while enjoying great benefits, a healthy work-life balance, and a positive, family-oriented environment. Join Beacon where people matter and every day is an opportunity to grow, serve, and thrive.