Member Service Representative

TEKsystems; Virginia Beach (VA); Hybrid; USD 25,000 - 34,000; Full time

Benefits offered by this job

Medical & Vision

401(k) Plan

Paid Time Off

Job summary

TEKsystems is seeking a Member Services Representative for a fully remote, contract-to-hire role located near Virginia Beach, VA. The position supports a 24/7/365 contact center, handling member inquiries, processing transactions, and offering financial solutions with a customer-first approach.

Responsibilities include assisting with savings/checking, loans, credit cards, IRAs, and educating members on additional products.

Qualifications

• High school diploma or equivalent required.
• Strong communication and customer service skills.
• Comfortable navigating multiple computer systems simultaneously.
• Ability to work in a structured, schedule-driven environment.
• Strong attention to detail and problem-solving abilities.
• Maintain professionalism during back-to-back interactions.

Responsibilities

• Respond to incoming member inquiries in a high-volume contact center environment.
• Deliver exceptional customer service through active listening, empathy, and problem-solving.
• Assist members with accounts and transactions including savings/checking, loans, credit cards, IRAs.
• Research and resolve member concerns using multiple systems and applications.
• Educate members on additional products and services that may benefit them.
• Maintain accuracy and compliance while handling sensitive financial information.
• Meet performance metrics including quality, attendance, and member satisfaction.

Skills

Call center

Administrative support

Receptionist experience

Banking/Finance

High-volume retail

Fast-paced environment

Education

High school diploma

Job description

Member Services Representative (Remote)

Location: Fully Remote

Residency Requirement: Candidates must live within 60 miles of Virginia Beach, VA to be considered.

About the Opportunity

Join a mission-driven organization that serves the financial needs of military members and their families around the world. With hundreds of branch locations worldwide and a 24/7/365 contact center operation, this role offers the opportunity to make a meaningful impact while delivering exceptional member service.

As a Member Services Representative, you will assist members with a variety of financial products and services, respond to inquiries, process transactions, and provide solutions that help meet their financial needs. This is a fast-paced, structured contact center environment where professionalism, adaptability, and a customer-first mindset are key to success.

Key Responsibilities

• Respond to incoming member inquiries in a high-volume contact center environment
• Deliver exceptional customer service through active listening, empathy, and problem-solving
• Assist members with accounts and transactions including:
• Savings and checking accounts
• Consumer loans
• Credit cards
• IRAs and other financial products
• Research and resolve member concerns using multiple systems and applications
• Educate members on additional products and services that may benefit them
• Maintain accuracy and compliance while handling sensitive financial information
• Meet performance metrics including quality, attendance, schedule adherence, and member satisfaction

What We're Looking For

• Call center/customer service
• Administrative support
• Receptionist/secretarial experience
• Banking, mortgage, or financial services
• High-volume retail environments
• Other fast-paced professional settings

Required Qualifications

• High school diploma or equivalent
• Strong communication and customer service skills
• Comfortable navigating multiple computer systems simultaneously
• Ability to work in a structured, schedule-driven environment
• Strong attention to detail and problem-solving abilities
• Ability to remain professional and engaged during back-to-back customer interactions

Work Environment & Schedule Expectations

This position supports a 24/7/365 contact center operation, and flexibility is essential.

Important Schedule Information

• Scheduled breaks and meal periods must be taken as assigned
• Most shifts operate within a flexible one-hour start/end time window
• Candidates must be available for a 9.5-hour daily availability window to accommodate scheduling flexibility
• Expect to handle back-to-back inbound calls for most of your shift
• Representatives may be scheduled to take calls for up to four consecutive hours before a break

Why Join Us?

• Fully remote opportunity
• Meaningful work supporting military members and their families
• Stable, long-term career opportunity
• Comprehensive training and development
• Collaborative, customer-focused culture
• Opportunity to build a career in financial services

Important: This position is fully remote; however, applicants must reside within 60 miles of Virginia Beach, VA to be eligible for consideration.

Job Type & Location

This is a Contract to Hire position based out of Virginia Beach, VA.

Pay and Benefits

The pay range for this position is $21.50 - $21.50/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a hybrid position in Virginia Beach,VA.

Application Deadline

This position is anticipated to close on Aug 7, 2026.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.