MEMBER SERVICE REPRESENTATIVE

7 17 Credit Union; Stow (OH); On-site; USD 29,000 - 42,000; Full time

Benefits offered by this job

Meaningful work

Supportive team environment

Growth opportunities

Competitive benefits package

Job summary

7 17 Credit Union is seeking a friendly and professional Member Service Representative to be the first point of contact for members. You will handle a range of transactions, assist with deposits, withdrawals, and inquiries, and guide members to the best financial solutions that meet their goals.

You will maintain accurate cash handling, support branch sales, and educate members on credit union products while upholding confidentiality and community-focused service.

Qualifications

• Minimum high school education; prior cash-handling or customer service experience preferred.
• Strong communication and interpersonal skills are essential.
• Detail-oriented with ability to follow procedures and ensure accuracy.
• Proficient with Windows-based computer systems and basic software.

Responsibilities

• Process a variety of financial transactions accurately and efficiently.
• Greet and assist members with deposits, withdrawals, payments, and account inquiries.
• Educate members about credit union products and services to help meet financial goals.
• Maintain cash drawer accuracy and daily balancing standards.
• Open, update, and close accounts following proper identification and compliance procedures.
• Support branch sales and referral goals for deposits, loans, and services.
• Handle card services, ACH transactions, and member fraud claims as needed.
• Provide professional, courteous service while maintaining confidentiality.

Skills

Customer service

Cash handling

Communication

Interpersonal skills

Attention to detail

Computer skills

Bondable

Education

High school diploma or equivalent

Job description

About 7 17 Credit Union

At 7 17 Credit Union, our mission is simple:

About 7 17 Credit Union

At 7 17 Credit Union, our mission is simple: we help people improve their lives financially and support the communities we serve. We’re looking for team members who share our commitment to service, integrity, and community impact.

Position Overview

As a Member Service Representative, you’ll be the first point of contact for our members—providing friendly, accurate service and connecting them with the products and services that best meet their needs. If you enjoy helping people and take pride in delivering excellent service, we’d love to meet you.

Key Responsibilities

• Process a variety of financial transactions accurately and efficiently
• Greet and assist members with deposits, withdrawals, payments, and account inquiries
• Educate members about credit union products and services to help meet their financial goals
• Maintain cash drawer accuracy and daily balancing standards
• Open, update, and close accounts following proper identification and compliance procedures
• Support branch sales and referral goals for deposits, loans, and services
• Handle card services, ACH transactions, and member fraud claims as needed
• Provide professional, courteous service while maintaining confidentiality
  

What We Offer

• Meaningful work that makes a difference in members’ lives
• Supportive, team-oriented environment
• Opportunities for professional growth and advancement
• Competitive pay and comprehensive benefits package
  

Qualifications

Qualifications

• High school diploma or equivalent required
• Previous customer service or cash-handling experience preferred
• Strong communication and interpersonal skills
• Detail-oriented with excellent problem-solving abilities
• Comfortable using computers and working in a Windows-based environment
• Must be bondable
• Occasional travel to nearby branches may be required
  

While performing the duties of this position, the employee is regularly required to stand, walk, sit, use hands to handle or feel objects, reach with hands and arms, and communicate effectively. The employee may occasionally be required to climb, balance, stoop, kneel, crouch, or crawl.
The employee must be able to lift and/or move up to 10 pounds several times per day. Specific vision abilities required include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
Work is typically performed indoors in a moderate-noise environment, with occasional exposure to outdoor weather conditions or proximity to moving mechanical parts. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.