MEMBER SERVICE REPRESENTATIVE

810 Seven Seventeen Credit Union Inc; Burton Township (OH); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Competitive benefits

Job summary

7 17 Credit Union is seeking a friendly Member Service Representative to greet members and provide accurate service, helping them with deposits, withdrawals, and account inquiries. You will connect members with credit union products and services that meet their financial goals while maintaining confidentiality in a busy, friendly branch.

The role requires a high school diploma, previous cash-handling or customer service experience, strong communication, and attention to detail.

Qualifications

• High school diploma or equivalent required.
• Previous customer service or cash-handling experience preferred.
• Strong communication and interpersonal skills.
• Detail-oriented with excellent problem-solving abilities.

Responsibilities

• Process a variety of financial transactions accurately and efficiently.
• Greet and assist members with deposits, withdrawals, payments, and account inquiries.
• Open, update, and close accounts following proper identification and compliance procedures.
• Support branch sales and referral goals for deposits, loans, and services.
• Handle card services, ACH transactions, and member inquiries as needed.

Skills

Strong communication

Interpersonal skills

Problem-solving

Attention to detail

Cash handling

Computers (Windows)

Education

High school diploma or equivalent

Tools

Windows-based environment

Job description

At 7 17 Credit Union, our mission is simple: we help people improve their lives financially and support the communities we serve. We’re looking for team members who share our commitment to service, integrity, and community impact.Position OverviewAs a Member Service Representative, you’ll be the first point of contact for our members—providing friendly, accurate service and connecting them with the products and services that best meet their needs. If you enjoy helping people and take pride in delivering excellent service, we’d love to meet you.Key ResponsibilitiesProcess a variety of financial transactions accurately and efficientlyGreet and assist members with deposits, withdrawals, payments, and account inquiriesEducate members about credit union products and services to help meet their financial goalsMaintain cash drawer accuracy and daily balancing standardsOpen, update, and close accounts following proper identification and compliance proceduresSupport branch sales and referral goals for deposits, loans, and servicesHandle card services, ACH transactions, and member fraud claims as neededProvide professional, courteous service while maintaining confidentialityWhat We OfferMeaningful work that makes a difference in members’ livesSupportive, team-oriented environmentOpportunities for professional growth and advancementCompetitive pay and comprehensive benefits packageQualificationsHigh school diploma or equivalent requiredPrevious customer service or cash-handling experience preferredStrong communication and interpersonal skillsDetail-oriented with excellent problem-solving abilitiesComfortable using computers and working in a Windows-based environmentMust be bondableOccasional travel to nearby branches may be requiredPhysical Requirements and Work EnvironmentWhile performing the duties of this position, the employee is regularly required to stand, walk, sit, use hands to handle or feel objects, reach with hands and arms, and communicate effectively. The employee may occasionally be required to climb, balance, stoop, kneel, crouch, or crawl.The employee must be able to lift and/or move up to 10 pounds several times per day. Specific vision abilities required include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.Work is typically performed indoors in a moderate-noise environment, with occasional exposure to outdoor weather conditions or proximity to moving mechanical parts. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.Join a team that puts people first.Apply today and start your career with 7 17 Credit Union!