Member Service Representative

Diathrive Health; Salt Lake City (UT); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Medical insurance (after 90 days)

Dental insurance (after 90 days)

Vision insurance (after 90 days)

401(k) plan

Paid time off and holidays

Wellness programs

Growth opportunities

Job summary

Diathrive Health in Salt Lake City, UT seeks a reliable Member Support Specialist to deliver world-class service to members, handling inquiries about accounts, orders, and app navigation.

You’ll assist with onboarding, track orders, update accounts, and provide empathetic, solutions-focused support while escalating technical or clinical issues as needed.

Qualifications

• 2+ years of customer/member service or healthcare support experience.
• Excellent written and verbal communication skills.
• Comfortable using technology and learning new systems quickly.
• Strong attention to detail and multitasking ability.
• Empathetic and proactive problem solver.
• Bilingual (Spanish/English) a plus.

Responsibilities

• Respond to member inquiries via phone, email, and chat.
• Assist with onboarding, order tracking, and account updates.
• Provide empathetic, solutions-focused support at all times.
• Troubleshoot and elevate clinical or technical concerns as needed.
• Document all member interactions in the CRM.
• Follow up on open cases to ensure complete resolution.
• Support enrollment, retention, and outreach initiatives.

Skills

Customer service

Healthcare support

Bilingual Spanish/English

Communication

Tech-savvy

Tools

CRM software

Job description

Diathrive Health is a fast-growing digital health company on a mission to make diabetes and chronic condition management more affordable, accessible, and effective. We partner with employers and health plans to deliver high-touch care through unlimited supplies, real health advisors, and proactive, personalized support.

Position Overview

We're seeking a reliable, compassionate, and tech-savvy Member Support Specialist to provide world-class service to our members. You'll be the first point of contact for questions about accounts, orders, and app navigation - ensuring every member receives accurate, empathetic, and timely assistance.

Key Responsibilities

• Respond to member inquiries via phone, email, and chat
• Assist with onboarding, order tracking, and account updates
• Provide empathetic, solutions-focused support at all times
• Troubleshoot and elevate clinical or technical concerns as needed
• Document all member interactions in the CRM
• Follow up on open cases to ensure complete resolution
• Support enrollment, retention, and outreach initiatives

Qualifications

• 2+ year of customer/member service or healthcare support experience
• Excellent written and verbal communication skills
• Comfortable using technology and learning new systems quickly
• Strong attention to detail and multitasking ability
• Empathetic and proactive problem solver
• Bilingual (Spanish/English) a plus
• Medical, dental, and vision insurance (after 90 days)
• Paid time off and holidays
• 401(k) plan
• Wellness programs
• Room for growth in a mission-driven organization