Member Service Representative

Crunch Fitness - Naples; Naples (FL); On-site; USD 30,000 - 40,000; Full time

Benefits offered by this job

Competitive salary

Employee discounts

Training & development

401(k)

Flexible schedule

Opportunity for advancement

Paid time off

Wellness resources

Company parties

Fun work environment

Job summary

A leading fitness center in Naples is seeking a Member Services Representative who is empathetic, passionate about fitness, and eager to help others. Responsibilities include providing membership presentations, hosting tours, and conducting outreach events. The ideal candidate will possess strong communication skills and enjoy working in a positive team culture. This role offers opportunities for advancement and a fun, exciting work environment with numerous benefits, including a free gym membership.

Qualifications

• Empathetic individual who enjoys helping people.
• Passionate about fitness and wellness.
• Outgoing personality for giving tours.
• Strong communication and interpersonal skills.

Responsibilities

• Provide membership presentations.
• Host tours for potential members.
• Participate in team meetings.
• Conduct outreach events to promote memberships.

Skills

Interpersonal skills

Persistence

Problem-solving

Communication

Team-oriented

Goal-driven

Job description

Benefits

• Bonus based on performance
• Employee discounts
• Training & development
• 401(k)
• Company parties
• Competitive salary
• Flexible schedule
• Opportunity for advancement
• Paid time off
• Wellness resources

Crunch Fitness is now accepting applications for Member Services Representative. No experience necessary, we sponsor on-the-job training.

What We Look For

An empathetic, persistent, honest, knowledgeable, and excellent listener who is willing to focus on building relationships through qualities like resilience, self-motivation, enthusiasm, and strong communication, while remaining adaptable and problem‑solving to genuinely meet customer needs.

Are you:

• Authentic, confident, resourceful, driven, curious, and relationship-focused?
• Are you able to blend interpersonal skills with your hunger for success?

If so, this is the job for you.

Desired Qualities

• Goal driven
• Wellness minded Individual with a PASSION for fitness.
• Team-oriented and excels within a TEAM environment.
• Outgoing personality that ENJOYS giving tours.
• TEACHABLE towards the ability to explain membership features.
• Service‑minded individual who naturally enjoys HELPING people.

Role

• Provide membership presentation.
• Host tours.
• Participate in team meetings.
• Conduct outreach events.

The Ways You Benefit

• Work in a FUN & EXCITING fitness environment.
• Be part of a POSITIVE team culture.
• Promotion opportunity – Become a Supervisor, Personal Trainer, or Club Manager.
• Free VIP Crunch Fitness membership.

How We Are Different

• We have a strong yet diverse leadership team that is pushing fitness to new frontiers.
• Unlike other clubs, we strive to provide an encouraging team culture, and we want to make a covenant with you and be a significant part of your career path.
• In other words, we want to be an important player in your life journey.
• You will immediately feel the difference through the interview process.

Are You?

• Team‑oriented individual with a passion for fitness?
• Genuine about the member experience and willing to run our play?

If the answer is yes, apply today!

About Crunch

Crunch is the fastest‑growing fitness brand globally. Crunch offers diversity in strength and cardio equipment, Group Fitness classes, Functional Training class, and Personal Training. We stand above the rest by way of innovation, pristine facilities, and a member experience that is second to none.

We offer best‑in‑class employee training, benefits, and compensation. We are paying leading wages in every department. We work hard, but the environment is positive and encouraging. If you are genuine about the member experience and willing to run our play, we want to talk to you.

Apply today for immediate consideration!