Member Service Representative

CoVantage Credit Union; Menominee (MI); On-site; USD 24,796 - 37,691; Full time

Benefits offered by this job

401(k) employer match

Performance bonus

Generous employer HSA contribution

Paid time off for community service

Job summary

CoVantage Credit Union is seeking a Full-Time Member Service Representative for its Menominee branch. In this role, you will make a positive impact in your community while assisting members with everything from opening accounts to applying for loans. You will receive hands-on training and opportunities for professional growth within a supportive environment.

The position requires a strong focus on customer service, financial knowledge, and effective communication. Join us to help foster relationships and financial literacy in our community.

Qualifications

• Minimum of 1 year’s experience in a financial institution or related capacity.
• Strong written and verbal communication skills for member interactions.
• Punctuality and professional appearance are essential.

Responsibilities

• Assist members with opening accounts and processing transactions.
• Provide personalized and efficient service to members.
• Educate members on financial products and services.

Skills

Communication Skills

Customer Service

Financial Knowledge

Software Proficiency

Detail-Oriented

Education

High school diploma or equivalent

Associate's Degree

Tools

Microsoft Office

Windows Programs

Job description

Job Description

Are you a compassionate and service-oriented individual looking to make a positive impact in your community while growing your career? Join our team as a Full-Time Member Service Representative at our Menominee branch. As the face of our credit union, you’ll build strong relationships with members while assisting with everything from opening accounts to applying for loans. We offer hands‑on experience, ongoing training, and opportunities for professional growth within an organization committed to supporting both its members and employees.

Compensation

Pay range: $18.00 to $27.36 per hour based on related experience and qualifications. Additional benefits equivalent to $16.00 per hour include a 401(k) employer match of up to 200%, a performance bonus of up to 4% of annual salary, a generous employer HSA contribution, and paid time off for community service.

Job Duties

• Assists members in opening new accounts, processing transactions, applying for loans, and providing accurate information on various financial products and services.
• Demonstrates efficiency and professionalism by providing warm, welcoming, and personalized service to every member who visits or contacts the credit union.
• Provides members with information regarding credit union products and services and refers the member to the appropriate person or department if unable to provide the member with information requested.
• Understands and assesses members' financial needs to educate on and offer suitable products and services that align with their goals.
• Collaborates with other team members and departments to achieve organizational goals and maintain a positive and supportive work environment.
• Participates in community events and outreach programs to promote financial literacy and cultivate strong ties with local residents and organizations.

This individual will work a varied schedule, including working multiple Saturdays per month.

Qualifications

• High school diploma or equivalent.
• Minimum 1 year’s experience working in a financial institution or service, sales, or related capacity, or an Associate's Degree.
• Strong written and verbal communication skills with the ability to work in direct, professional contact with a wide variety of people on a daily basis.
• Exhibits above-average performance accuracy, productivity, and member service.
• Is punctual and maintains a neat, professional appearance and demonstrates proper business telephone etiquette.
• Working knowledge of software programs such as Microsoft Office and Windows programs.
• Detailed knowledge of the credit union and its services.
• Bilingual fluency preferred, but not required.

Branch Hours

Monday‑Friday: 8:30 am to 5:00 pm; Saturday: 8:30 am to Noon.