Member Service Representative

Amicalola Electric Membership Corporation; Jasper (GA); On-site; USD 32,000 - 44,000; Full time

Benefits offered by this job

Defined Benefit plan

401k

Generous leave

Paid holidays

Medical, Dental, and Vision insurance

Health Savings Account

Disability insurance

Life insurance

Job summary

Amicalola EMC in Jasper, GA is seeking a Member Service Representative to deliver high-quality, professional customer service to members and staff. The role includes answering calls, processing payments, and guiding members through operating procedures to meet their electric needs.

The position requires a high school diploma or equivalent, with preferred additional education in business or customer service.

Qualifications

• High school diploma or equivalent required.
• Business or customer service education preferred.
• Prior experience in customer service.
• Ability to learn internal software and maintain member data accurately.
• Proficient in Microsoft Office applications.
• Excellent telephone communication and interpersonal skills.
• Must be able to work independently and manage time efficiently.
• Must maintain a valid driver's license.

Responsibilities

• Answer phone calls and provide high-quality customer service to members.
• Handle cash payments and maintain a cash drawer accurately.
• Help members navigate operating procedures to meet their electric needs.
• Maintain member data in internal software with accuracy.
• Work onsite Monday–Friday at one of three Georgia locations (Jasper, Ellijay, Dahlonega).

Skills

Learn internal software

Cash handling

MS Office

Phone communication

Time management

Organizational skills

Problem solving

Independent work

Driver's license

Education

High school diploma or equivalent

Business or customer service education preferred

Tools

Microsoft Office

Job description

Amicalola EMC has an immediate opening for Member Service Representative. This position will provide high-quality, positive, and professional customer service to all Amicalola EMC customers and internal team members. The MSR role is required to answer phone calls, handle cash payments, and help members successfully navigate our operating procedures to meet their electric needs.

EDUCATION

High school diploma or equivalent required.

Additional education in business or customer service preferred.

EXPERIENCE

Prior experience in customer service.

ABILITIES AND SKILLS

• Ability to learn internal software and maintain member data efficiently and accurately
• Skilled in accepting and posting a variety of payments and maintaining a cash drawer
• Proficient in Microsoft Office Word, Outlook, etc
• Communicate well on the telephone and with members
• Strong organizational, analytical, problem-solving, written and oral communication skills are necessary
• Must be able to work independently and manage time
• Must maintain a valid driver's license

PHYSICAL REQUIREMENTS AND WORKING CONDITIONS

Prolonged periods of sitting at a desk or cashier counter, standing, bending, and stretching.

Occasional lifting and carrying office supplies < 25 lbs.

Ability to use a computer, phone, cash register, and other office equipment efficiently.

Ability to travel to district offices as needed.

Position will be onsite, M-F. This position may be assigned to work at any of our three office locations: Jasper, Ellijay, or Dahlonega.

Amicalola EMC offers an excellent benefit package that includes:

• Defined Benefit plan
• 401k
• Generous leave
• Paid holidays
• Medical, Dental, and Vision insurance
• Health Savings Account
• Disability insurance
• Life insurance

Amicalola EMC is an Equal Opportunity Employer, including Veterans and Disabled.

Standard post-offer of employment physical, drug screen, and background check required.