Member Service Representative

Hzcu; Idaho; On-site; USD 10,000 - 60,000; Full time

Job summary

Join a forward-thinking credit union where your contributions matter! As a Member Service Representative, you'll play a vital role in creating positive experiences for members while processing transactions and promoting various services. This role offers the chance to grow within a supportive environment that values work-life balance and community engagement. With a competitive hourly wage and comprehensive benefits, this is an exciting opportunity to make a difference in the lives of others while advancing your career. Don't miss your chance to be part of a team dedicated to helping members achieve their financial goals.

Benefits

Medical, Dental & Vision Insurance

Paid Time Off

Tuition Reimbursement

401K Retirement Savings

Discretionary Annual Incentive Bonus

Paid Wellness Days

Paid Volunteer Time

Paid Birthday Holiday

Paid Holidays

Qualifications

• High school diploma or GED; six months related experience.
• Ability to process transactions and provide excellent member service.

Responsibilities

• Process member transactions while ensuring a positive experience.
• Promote and cross-sell credit union services to members.

Skills

Customer Service

Transaction Processing

Cross-Selling

Technical Skills

Education

High School Diploma or GED

Job description

Description

YOUR PATH. OUR PURPOSE.

At Horizon Credit Union, this is more than just a job. It's a place where you can grow, make a difference and feel connected to your work and community. We're committed to providing you with the tools and resources to build a fulfilling career with a good work-life balance. Join us to thrive, do your best work and help create positive change in your community.

COMPENSATION

Full-Time $17.25-$23.29/hour

*This figure shown represents the minimum and maximum of the range for this role. Individual offers are made dependent upon a candidate’s experience, education and skill level.

BENEFITS

Our goal is that you feel successful, supported, and balanced in all aspects of your life! To assist with this we offer:

• Medical, Dental & Vision Insurance for full-time and reduced full-time employees and their families
• Telemedicine for part-time employees
• Paid Group Life and Disability Insurance
• Employee Assistance Program
• Tuition Reimbursement Program
• 401K Retirement Savings
• Employer 401K Retirement Contributions & Matching upon eligibility
• Discretionary Annual Incentive Bonus based on eligibility criteria
• Paid Time Off per Full Calendar Year:

o 10 hours of PTO per month (prorated for reduced full-time and part-time)

o Paid Birthday Holiday

o Paid Wellness Days

o Up to 24 hours of Paid Volunteer Time annually

o 11 Paid Holidays

• And More!

Requirements

Education & Experience

High school diploma or general education degree (GED); six months related experience and/or training; or equivalent combination of education and experience.

RESPONSIBILITIES OF THE MEMBER SERVICE REPRESENTATIVE

Member Service

• Process member transactions while creating a positive member experience
• Consistently balance checks and cash drawer
• Receive consumer loans, home loans, and other payments, and ensure accuracy when posting to the computer
• Add basic accounts including certificates of deposit, money markets and share accounts to an existing membership.
• Post IRA and HSA contributions and withdrawals as needed to serve members.

Service Selling

• Promote, explain, issue, and cross-sell other credit union services such as electronic services, debit and credit cards, and new deposit and loan accounts
• Referrals to our partners in our Mortgage Department and Horizon Retirement and Investment (HRI)

Technical Skills

• Maintain an up-to-date and comprehensive knowledge of all credit union products and services that are handled or promoted by tellers
• Maintain an up-to-date and comprehensive knowledge of all related policies, procedures, and rules and regulations, including robbery procedures

ABOUT HORIZON CREDIT UNION

Founded in Spokane, Washington in 1947, we built our foundation on community outreach and meaningful connections with our members and neighbors.
Over the years, we’ve expanded across Washington, Idaho, Montana and eastern Oregon. We are equally proud that as we have grown, our commitment to our communities and members has remained strong and steadfast along the way.
Let Horizon Credit Union help you reach your goals. Apply now to start your journey.

*The statements in this job description are intended to describe the essential functions and minimum qualifications for this position and are not intended to be an exhaustive list of all responsibilities, duties and skills required.