Member Service Representative

Communication Federal Credit Union; Enid (OK); On-site; USD 30,000 - 40,000; Full time

Job summary

Communication Federal Credit Union is seeking a Member Service Representative to enhance member experiences by accurately processing transactions and providing exceptional service. The role requires strong communication skills and a collaborative spirit to help meet the financial needs of members. Candidates should have a high school diploma and prior customer service experience, preferably in a financial setting.

Benefits

$1,000 New Hire Welcome Bonus after 90 days

Competitive Pay with advancement opportunities

401(k) Match up to 5%

Medical, Dental, and Vision Plans

Paid Time Off

Tuition/ Educational Assistance

Flexible Spending Accounts- Medical and Dependent Care

Qualifications

• One year experience in a financial institution or retail customer sales/service environment required.
• Prior cash-handling experience preferred.

Responsibilities

• Accurately process teller transactions including deposits, withdrawals, and loan payments.
• Cross-sell CFCU products and services.
• Build relationships with members.

Skills

Customer Service

Communication

Attention to Detail

Initiative

Education

High school diploma or G.E.D.

Job description

Our Benefits

• $1,000 New Hire Welcome Bonus after 90 days
• Competitive Pay with advancement opportunities
• Performance Incentives
• 11 Paid Holidays
• Paid Time Off (Starting at 16 days per year with Years of Service Increases)
• 200% 401(k) Match up to 5%
• Medical Plans with a $5.00 Employee Only Per Pay Period Plan
• Dental, Vision, Short-Term Disability Insurance
• Hospital and Accident Indemnity Plans
• Employer paid Basic Life and AD&D Insurance
• Employer paid Long-Term Disability Insurance
• Flexible Spending Accounts- Medical and Dependent Care
• Tuition/ Educational Assistance
• Employee Perks and Discounts

Communication Federal Credit Union has proudly served its' members for over 80 years and was ranked the #1 Credit Union in Oklahoma by Forbes for 2020-2021. We are committed to our local communities, providing financial education, and supporting local organizations.

We are passionate about the credit union philosophy of "People Helping People" and empower our team members to deliver on that promise. Working at CFCU means working alongside a diverse group of financial professionals to create exceptional member experiences. Our culture encourages trust, collaboration, and communication enabling each of our employees to have a meaningful impact on our organization and in the communities we serve.

As a Member Service Representative, you will deliver exceptional member experiences by providing prompt, efficient and courteous member service and process accurate teller transactions. You will cross-sell credit union products and services in alignment with members' financial needs and the strategic goals of the credit union. The MSR also serves as a front-line contact for most member dealings at the credit union.

Who You Are:

• A good listener with a strong desire to help people.
• A collaborative individual with excellent intrapersonal and communication skills.
• Able to process transactions and requests accurately.
• Able to handle multiple tasks in a fast-paced environment.
• Take initiative to accomplish tasks and embrace new opportunities.
• Able to handle confidential information.

What You'll Do

• Accurately process teller transactions, including deposits, withdrawals, and loan payments.
• Serve as the front-line contact for, and build relationships with, Communication Federal Credit Union members.
• Understand and cross-sell CFCU products and services.
• Achieve individual and branch goals for member experience, transaction accuracy, and product cross-sells.
• Adhere to all CFCU policies and procedures.
• Perform other job-related duties as assigned.
• Work Schedule: Monday Friday and rotating Saturdays.

Education and Qualifications

• High school diploma or G.E.D.
• One year experience in a financial institution or retail customer sales/service environment required.
• Prior cash-handling experience preferred.

Communication Federal Credit Union is an equal opportunity employer. We value and strive to provide a diverse workplace free of discrimination. We do not engage in unlawful employment based on gender, gender identity, race, sex, sexual orientation, age, disability, religion, or national origin. We make every effort to provide an environment where every employee feels respected and valued.