Member Service Representative

Corda Credit Union; Coralville (IA); On-site; USD 21,000 - 30,000; Full time

Job summary

Corda Credit Union in Coralville, IA is hiring a Member Services Representative to deliver exceptional, member-focused financial solutions. You will interact with members in person, by phone, email and through digital channels to provide information about products, process transactions, and tailor services to individual needs.

Join a team that values community engagement, member focus, and career growth, with generous benefits and a supportive work-life balance in Johnson County.

Qualifications

• Customer service experience and sales experience preferred.
• Ability to explain financial products and services to members.
• Strong communication across in-person, phone, email and digital channels.

Responsibilities

• Deliver exceptional, member-focused financial solutions to customers.
• Provide information about products and services and process transactions.
• Identify needs and tailor financial solutions for each member.
• Build lasting relationships through outstanding service, guidance and a welcoming presence.

Skills

Customer service

Sales experience

Job description

Are you a people-first leader who thrives on finding financial solutions, driving results, and making a meaningful impact in your community?

Corda Credit Union is hiring Member Services Representatives for our Coralville Branch location. This is an incredible opportunity for an individual with customer service and sales experience who is ready for their next career chapter in Johnson County.

Why this role stands out:

• Collaborate with a high-performing branch team
• Drive exceptional member experiences while delivering financial solutions
• Play a key role in community engagement and local growth
• Join a company recognized for Member Focus and Career Growth
• Access to our very generous benefits and encouraged work/life harmony

https://www.cordacu.org/careers/#benefits

As a Member Services Representative at Corda Credit Union, you play a vital role in delivering exceptional, member-focused financial solutions. Through in-person interactions, phone conversations, email correspondence, and digital channels, you create a seamless and positive experience for our members. In this role, you will provide information about products and services, process transactions, and identify financial solutions tailored to each member's unique needs. As one of the first faces our members see when they enter our branches, you help build lasting relationships by providing outstanding service, trusted guidance, and a welcoming presence.

We are seeking Member Service Representatives who are passionate about personal and professional growth, delivering outstanding member service, and maintaining operational excellence-someone who wants their work to make a meaningful impact both inside and outside the branch.

Location: Coralville, IA Johnson County