Member Service Representative

YMCA of Greater Rochester; City of Corning (NY); On-site; USD 19,000 - 28,000; Part time

Benefits offered by this job

Free YMCA membership

Hourly wage $17

Job summary

YMCA of Greater Rochester in Corning, NY is seeking a friendly Member Service Representative to create a welcoming first contact for members and visitors. You will greet, assist with memberships, answer questions, and help connect people with programs while upholding the YMCA mission and core values.

The role is part-time (20–25 hours per week) with a $17 per hour wage and includes a free YMCA membership. Candidates should have a HS diploma or GED and CPR/AED and First Aid certifications or the

Qualifications

• Must be at least 18 years old and possess a high school diploma or GED.
• Prior experience working in a high volume, member-focused environment.
• Possess CPR/AED and First Aid certifications or have the ability within 60 days of employment.

Responsibilities

• Greet members and engage them to ensure a positive first impression.
• Answer phones within three rings using the YMCA greeting and take messages.
• Scan membership IDs and verify current membership.
• Assist prospects with memberships and program sales.
• Address questions and complaints from members and the public, in person or by phone.
• Follow emergency procedures and building rules and regulations.
• Handle all cash, checks and card transactions accurately; balance shift reports.

Skills

Interpersonal skills

Communication skills

Sales ability

Education

High school diploma or GED

Tools

Basic computer skills

Job description

Description

$17/hr. and a Free YMCA Membership

20-25 Hours per Week

Under the direction of the Membership Director, the Member Service Representative ensures a positive initial engagement experience for all who enter the YMCA, making an effort to connect them with appropriate staff and fellow members. The position is responsible for demonstrating YMCA leadership competencies to ensure the mission, purpose, image and core values of the YMCA of Greater Rochester is conveyed.

RESPONSIBILITIES

• Ensure a positive initial engagement experience for all who enter the YMCA.
• Answer phone within three rings using the proper YMCA greeting, and takes complete messages.
• Scan all membership ID cards and ensure membership is current.
• Engage prospective members and has the ability to sell memberships, and programs.
• Efficiently and accurately answer questions and complaints from members and the general public both in person and over the telephone.
• Is familiar with and carries out emergency procedures, building rules and regulations.
• Responsible for all monies received on assigned shift and ensures that they are accurately recorded and locked in the safe.
• Keep accurate, detailed records of all transactions, incident reports and other necessary documentation; reconciles all cash, check and charge transactions to balance shift report.
• Maintain a well-presented facility with a high level of responsiveness in regards to cleanliness and repair.
• Attend all required meetings and training.
• Maintain required certifications.
• All other duties as assigned.

Requirements

• Must be at least 18 years of age and possess a high school diploma or GED.
• Prior experience working in a high volume, member-focused environment.
• Possess excellent interpersonal and communication skills.
• Basic computer skills are essential.
• Must possess CPR/AED and First Aid certifications or have the ability within 60 days of employment.

PHYSICAL REQUIREMENTS

• Must be able to stand for the duration of the shift.
• Must be able to bend and stoop occasionally.
• Must be able to lift 15 pounds occasionally.