Member Service Representative

Crunch Fitness - Undefeated Tribe; Fenton (MO); On-site; USD 17,000 - 25,000; Full time

Benefits offered by this job

PTO

Subsidized health insurance

Free gym membership

HSA

Short-term disability

Free gym membership

Job summary

A leading fitness franchise in Fenton, MO is seeking a Member Service Representative to provide exceptional customer service to club members. The role involves greeting members, assisting with sales, and maintaining a professional environment. Candidates should have at least one year of experience in a service-oriented position and a high school diploma or GED. CPR/AED certification is required, and physical demands include standing and lifting up to 50 lbs. Benefits include subsidized health insurance for full-time workers and a free gym membership.

Qualifications

• Minimum 1 year of experience in a service-oriented position preferred.
• CPR/AED certification required (can be obtained within 30 days of hire).
• Must be able to lift or move up to 50 lbs.
• CPR/AED certification required (can be obtained within 30 days of hire).

Responsibilities

• Greet all members & guests with a smile and enthusiasm.
• Assist with membership, retail and tanning product sales.
• Deliver on new member enrollment expectations.
• Handle check-ins and guest requests per procedures.
• Answer phones courteously and professionally.

Skills

Customer service orientation

Effective communication

Proficiency in reading and writing

CPR / AED

Education

High school diploma or GED

Job description

Join to apply for the Member Service Representative role at Crunch Fitness - Undefeated Tribe.

Member Services Representative / Front Desk Associate

Part Time or Full Time, Hourly

Job Family: Club Staff

Location: 635 Gravois Rd Fenton, MO 63026

Reports to: Managing Partner / Assistant General Manager

Position Overview

Looking for a member services representative who is responsible for providing exceptional customer service to our club members and staff at Crunch Fitness - Undefeated Tribe.

Undefeated Tribe is an official franchise of Crunch Fitness based in Austin, TX. The Undefeated Tribe is the fastest growing franchise group and is expanding the Crunch Fitness brand across Texas, Oklahoma, New Mexico and Missouri. The Undefeated Tribe was named Franchise of the Year in 2021 and 2024 and will be inviting over 1000 individuals to join our team to help our community experience fitness, wellness, relaxation, and recovery. From our clubs to headquarters, Undefeated Tribe is a collaborative, fast-paced, and engaging place to work. It’s vital to our success to continue to take risks and think big. This takes tons of hustle, creativity, and boldness. The Undefeated Tribe strives to enrich the lives of others through the power of well-being.

Responsibilities

• Greets all members & guests with a smile and enthusiasm, including consistently demonstrating the dials of member engagement as part of the Crunch SLA process
• Assists with membership, retail and tanning product sales
• Promotes membership privileges including tanning, group fitness, small group training and childcare
• Delivers on new member enrollment expectations, including guest conversion, Peaks %, ACH %, and CrunchOne Kickoff standards
• Checks in all members and guests in accordance with company procedures, to include resolving any member check-in with an alert
• Answers phones in a courteous, helpful, professional manner
• Communicates special events to members and guests
• Facilitates all member requests or forwards to a manager
• Maintains a professional and courteous disposition
• Is an expert in all club facility, services, programs and schedules/hours of operation
• Maintains a clean and organized work area
• Able to navigate all stations of the front desk area, to including check-in, Relax & Recover, guest services, and membership sales
• May be asked to clean beyond shift duties to support a clean, crisp, grand-opening ready facility
• Performs opening and closing checklist and duties

Required Skills & Experience

• Minimum 1 year of experience in a service-oriented position preferred
• Ability to communicate effectively and demonstrate proficiency in reading and writing skills required
• Strong customer service orientation
• CPR/AED certification required (can be obtained within 30 days of hire)

Physical Requirements

• Must be able to lift or move up to 50 lbs
• Physical effort required for daily duties include prolonged standing and walking

Education Requirements

• High school diploma or GED required

Compensation (Hourly)

Hourly + Commission

Benefits

• PTO
• Subsidized health insurance coverage (health, dental, vision) for full time positions
• Basic Life and AD&D
• HSA
• Short-term disability
• Free gym membership

Travel

No travel required

Equal Opportunity Employer

UDT is an Equal Opportunity Employer, a drug-free workplace, and complies with ADA regulations as applicable. UDT provides equal employment opportunities to all employees and employment applicants and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

Please note that Crunch Fitness - Undefeated Tribe does not offer visa sponsorship or support visa transfers for this position. Applicants must be authorized to work in the United States without the need for current or future visa sponsorship.

Join us in making Crunch Fitness the talk of the town! Apply now and be a driving force in transforming lives through fitness.