Member Service Rep I (Teller)

Directions Credit Union; Toledo (OH); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Benefits

Paid Time Off

Job summary

Directions Credit Union in Toledo, OH is seeking a motivated MSR I (Teller) to deliver outstanding member service and identify financial solutions. The role involves basic teller duties, building member relationships, and promoting CU products.

This is a full-time position with benefits and Paid Time Off, with a development path toward MSR II for learning and greater earning potential.

Qualifications

• High School diploma or better required.
• Strong customer service and communication skills.
• Ability to handle cash and operate teller terminals.

Responsibilities

• Represents the Credit Union in a courteous and professional manner.
• Operates on-line teller terminal to perform transactions: deposits, withdrawals, loan payments.
• Processes cash items: cash advances, cashier's checks, money orders, government bonds.
• Opens and closes accounts; balances cash and end-of-day procedures.
• Verifies transactions and resolves discrepancies promptly.
• Addresses member questions and refers to appropriate departments as needed.
• Maintains confidentiality and security of member information.
• Performs drive-up and night drop functions as assigned.
• Balances ATM daily and tracks sales for MSR incentive program.

Education

High School or better

Job description

The successful MSR I (Teller) is an enthusiastic employee who is responsible for providing outstanding service to CU members and is willing to greet them, listen to them and find solutions to their financial needs. A MSR I will be able to handle basic teller duties and ensures that members are promptly and professionally served. This position requires the willingness and ability to build member relationships by actively uncovering needs and suggesting credit union products and services.

This is a full-time position offering benefits and generous Paid Time Off available immediately upon hire.

The MSR I candidate will also be on a development path to further their Credit Union career to the next level, MSR II, which will provide opportunities for learning and greater earning potential.

Essential Functions And Basic Duties

• Represents the Credit Union in a courteous and professional manner.
• Operates on-line teller terminal to perform various transactions; cash handling such as deposits and withdrawals, depositing/cashing checks and making loan payments.
• Processes cash advances, cashiers’ checks, money orders, government bonds, and similar transactions.
• Opens and closes accounts daily. Processes assigned cash and transactions and balances at end of day.
• Verifies transactions. Monitors deposit amounts and examines documents for endorsement and negotiability. Detects and resolves discrepancies promptly.
• Ensures that members' requests and questions are promptly resolved. Performs research as needed.
• Is familiar with all of the Credit Union’s products and services. Actively suggests products/services of the Credit Union or refers members to appropriate departments to help meet members’ financial needs.
• Maintains confidentiality and security of member account information.
• Maintains security of assigned cash and cash items.
• Performs drive-up teller and night drop functions as assigned.
• Balances ATM daily as assigned.
• Tracks sales for MSR incentive program.

Directions Credit Union is an Equal Opportunity Employer: We encourage applications from all qualified individuals regardless of race, color, national origin, gender, sexual orientation, age, religion, disability, or any other characteristic protected under federal, state, or local law.

Education

Required

• High School or better

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

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