Member Service Pro II - Remote & In-Office Banking Support

Wellby Financial; Iowa (LA); Hybrid; USD 38,000 - 48,000; Full time

Job summary

Wellby Financial is seeking a Member Service Representative II to support the Contact Center and assist members with inquiries and service requests. You will interact via phone, email, and online chat, resolving issues with empathy and accuracy while protecting member information.

Ideal candidates have multi-tasking abilities, strong communication, and proficiency with MS Office and digital platforms. Some remote work is possible based on business needs.

Qualifications

• Minimum three years of experience in a high-volume call center environment or equivalent.
• Bilingual preferred.

Responsibilities

• Provide support and coverage to the Contact Center and assist members via telephone, email, or chat.
• Resolve inquiries and escalate to specialists when needed.
• Maintain accurate member accounts and records of interactions.
• Educate members on digital banking tools and services.

Skills

Customer service

Call center experience

Communication skills

Relationship building

MS Office

Digital platforms

Education

High School Diploma

Two years college preferred

Tools

Microsoft Teams

Zoom

Job description

Wellby Financial is seeking a Member Service Representative II to support the Contact Center and assist members with inquiries and service requests. You will interact via phone, email, and online chat, resolving issues with empathy and accuracy while protecting member information.

Ideal candidates have multi-tasking abilities, strong communication, and proficiency with MS Office and digital platforms. Some remote work is possible based on business needs.