Member Experience Specialist II — Hybrid

JSC Federal Credit Union; Webster (TX); On-site; USD 32,000 - 42,000; Full time

Job summary

Wellby is seeking a Member Service Representative II to support the Contact Center and deliver exceptional member experiences. You will handle inquiries via phone, email, or chat, resolve issues, and maintain member records with accuracy and empathy.

The role requires strong communication, problem solving, and knowledge of banking products; on-site work with potential remote options based on business needs. This is a full-time hourly position.

Qualifications

• High School Diploma or equivalent required.
• Minimum three (3) years in a high-volume call center or equivalent experience.
• Two (2) years of college-level education preferred.
• Must be able to work onsite and remotely as needed.
• Bilingual preferred.

Responsibilities

• Provide support and coverage to the Contact Center.
• Interact with members via telephone, email, or online chat.
• Resolve inquiries and complaints; escalate when needed.
• Maintain accurate member accounts and records of interactions.
• Educate members on banking products and digital solutions.

Skills

Customer service

Communication

Problem solving

Relationship building

Microsoft Office

Microsoft Teams

Digital platforms

Education

High school diploma or equivalent

Two years of college

Tools

Microsoft Teams

Zoom

Job description

Wellby is seeking a Member Service Representative II to support the Contact Center and deliver exceptional member experiences. You will handle inquiries via phone, email, or chat, resolve issues, and maintain member records with accuracy and empathy.

The role requires strong communication, problem solving, and knowledge of banking products; on-site work with potential remote options based on business needs. This is a full-time hourly position.