Member Experience Specialist II - Remote/Onsite

Wellby Financial; Webster (TX); Hybrid; USD 22,000 - 33,000; Full time

Job summary

Wellby Financial in Webster, TX is seeking a Customer Service Representative II to support the Contact Center and assist members with inquiries and complaints. You will handle calls, emails, and chats, maintain member records, and escalate issues as needed.

This is a Full-Time, Hourly (non-exempt) role requiring a High School Diploma or equivalent, plus 3 years in a high-volume call center; remote/on-site work is supported. Bilingual preferred and MS Office proficiency are a plus.

Qualifications

• High School Diploma or equivalent required.
• Minimum three years of experience in a high-volume call center.
• Two years of college-level education preferred.
• Ability to work onsite and remote as needed.
• Bilingual preferred.

Responsibilities

• Provide support and coverage to the Contact Center.
• Interact with members by addressing inquiries and resolving complaints.
• Educate members on banking products and digital solutions.
• Escalate issues to management as needed.
• Maintain accurate member records.

Skills

Communication skills

Customer service

Bilingual

Education

High School Diploma or equivalent

Two years of college-level education preferred

Tools

Microsoft Office Suite

Job description

Wellby Financial in Webster, TX is seeking a Customer Service Representative II to support the Contact Center and assist members with inquiries and complaints. You will handle calls, emails, and chats, maintain member records, and escalate issues as needed.

This is a Full-Time, Hourly (non-exempt) role requiring a High School Diploma or equivalent, plus 3 years in a high-volume call center; remote/on-site work is supported. Bilingual preferred and MS Office proficiency are a plus.