Member Service Officer

Jobtailor; Glendale (CA); On-site; USD 42,000 - 54,000; Full time

Job summary

Jobtailor in Glendale, California is seeking a Member Service Officer to provide front-line support in the Member Service Center, helping members meet their financial goals through attentive service and solid relationship building.

You will manage multiple queues, support new knowledge and processes during nesting periods, learn new products and programs, and contribute to MSC and organizational enhancements while maintaining deep knowledge of credit union services and policies.

Qualifications

• Strong communication and interpersonal skills required to assist members.
• Ability to ask open-ended questions and provide effective solutions.
• Experience in managing relationships to help members meet financial goals.
• Familiarity with credit union products, services and policies.

Responsibilities

• Provide assistance across all MSC queues.
• Assist in supporting new knowledge and job functions during nesting periods for MSC employees.
• Provide support regarding new products, services, technology, and new programs and processes to encourage change.
• Contribute to the growth of the credit union by achieving individual and business line goals through leadership activities.
• Support all queues and contact channels in the Member Service Center.
• Maintain knowledge of credit union services, related policies and procedures, and MSC business unit functions.
• Provide recommendations for MSC and organizational enhancements.
• Perform other duties as assigned.

Skills

Communication skills

Personnel management

Problem solving

Open-ended questioning

Relationship building

Customer service orientation

Education

High school diploma or equivalent

Job description

Responsibilities

• Provide assistance across all MSC queues
• Assist in supporting new knowledge and job functions during the nesting period(s) to MSC employees
• Provide support regarding new products, services, technology, and new programs and processes to encourage change
• Contribute to the growth of the credit union by achieving individual and business line goals through leadership activities
• Support all queues and contact channels in the Member Service Center
• Maintain knowledge of credit union services, related policies and procedures, and Member Service Center business unit functions
• Provide recommendations for MSC and organizational enhancements
• Perform other duties as assigned

Requirements

• High school graduate or equivalent
• Passion for helping people and the drive to build relationships that assist members meet financial goals
• Strong communication and personnel management skills
• Ability to effectively ask open-ended questions, problem solve and provide solutions
• Member Service Officer, Category 11, requires performance that meets or exceeds expectations as stated on the Employee Success Profile and/or employee evaluation

Core Competencies

Demonstrates strong communication and personnel management skills while providing exceptional member service and support. Capable of problem-solving and offering solutions to assist members in achieving their financial goals.