Member Service Center Representative

Polish & Slavic Federal Credit Union; Fairfield (NJ); On-site; USD 28,000 - 30,000; Full time

Job summary

Polish & Slavic Federal Credit Union is seeking a member service representative in New Jersey to handle transactions, answer questions about products and services, and assist with online banking setup. The role emphasizes courteous service, problem resolution, and cross-selling PSFCU products to members and potential members.

Requirements include a high school diploma, 1–3 years in a financial institution, and Polish language fluency.

Qualifications

• High school diploma required.
• 1–3 years financial institution experience.
• 1 year call center or customer service experience.
• Basic computer skills and familiarity with computer software programs.
• Ability to cross-sell products.
• Fluency in spoken and written Polish.
• Zero to one year of work experience preferred but not required in a financial institution.

Responsibilities

• Represent the Credit Union to members in a courteous and professional manner and process transactions.
• Provide information about Credit Union products, services or policies by phone.
• Respond to member requests, problems and complaints and direct to the proper person.
• Cross-sell and promote PSFCU products and services to members and prospective members.
• Assist members in balancing their accounts.
• Research account discrepancies and support Online Banking setup.

Skills

Polish language

Basic computer skills

Cross-selling

Customer service

Education

High school diploma

Tools

Harland Clarke

Job description

Description

Polish & Slavic Federal Credit Union is committed to supporting our employees’ overall wellbeing by providing valuable benefits. The credit union proudly offers a competitive benefits package, that includes: Medical, Vision and Dental Insurance, Retirement Plans, Life Insurance Plans, Tuition Reimbursement and Pet Insurance, among other benefits. We also have a generous Paid Time Off policy including Vacation, Personal and Sick Time, as well as, a Birthday Day off.

Job Details

Polish & Slavic Federal Credit Union is committed to supporting our employees’ overall wellbeing by providing valuable benefits. The credit union proudly offers a competitive benefits package, that includes: Medical, Vision and Dental Insurance, Retirement Plans, Life Insurance Plans, Tuition Reimbursement and Pet Insurance, among other benefits. We also have a generous Paid Time Off policy including Vacation, Personal and Sick Time, as well as, a Birthday Day off.

Core Responsibilities

• Represent the Credit Union to the members in a courteous and professional manner and provide prompt, efficient and accurate service in processing of transactions;
• Provide by telephone, general and specific service-related information concerning Credit Union products, services or policies;
• Respond to members' requests, problems and complaints, and/or direct the member to the proper person for specific information and assistance;
• Cross-sell and/or promote PSFCU products and services to PSFCU members and prospective members.
• Assist members in balancing their accounts
• Research account discrepancies;
• Provide member service in Online Banking setup up.
• Process stop payment requests for share drafts and revocation of authorization for ACH debits;
• Accept member requests for draft copies, copies of statements and account history, and copies of tax forms;
• Maintain comprehensive and in-depth knowledge of the Credit Union’s line of products and services to ensure effective cross selling;
• Provide member services to ATM, VISA and Debit Card holders;
• Open/create and close ATM and Debit Card accounts;
• Facilitate Visa Card, Debit Card and ATM Card activation;
• Process payments for Visa Credit Cards and Loans;
• Order and reorder checkbooks from Harland Clarke;
• Open new memberships and share draft accounts over the phone
• Provide members with information regarding consumer loans, real estate loans, business loans, and VISA cards.
• Accept Credit Card applications and Vehicle Loan applications
• Perform name and address verification for merchants in regards to Visa and Debit cards;
• Provide service/information resource for co-workers;
• Effectively offer Credit Union products and services through the practice of established sales and service techniques;
• Temporarily increase credit limit on Credit Cards up to the maximum amount specified for this position;
• Perform any other duties or responsibilities, as required or assigned.

Requirement

• High school diploma;
• 1 – 3 years financial institution experience;
• 1 year experience in a call center or as a customer service representative;
• Basic computer skills and knowledge of computer software programs;
• Ability to cross sell products;
• Fluency in spoken and written Polish;
• Zero to one year of work experience, preferred, but not required in a financial institution;

Pay: $20.00 - $22.26 per hour

AN EQUAL OPPORTUNITY EMPLOYER