MEMBER SERVICE CENTER REP

Houston Texas Fire Fighters FCU; Houston (TX); On-site; USD 30,000 - 36,000; Full time

Job summary

Houston Texas Fire Fighters FCU is seeking energetic Call Center Members Service Representatives to assist members with product installations and technical support. You will be the first point of contact for product issues and must provide friendly, accurate service by phone or in writing.

The role requires a high school diploma or GED and at least 2 years in a financial institution, with strong knowledge of credit union products, excellent phone skills, and dependable teamwork.

Qualifications

• Minimum of 2 years in a financial institution.
• Knowledge of credit union products and services.
• Must have excellent phone skills.

Responsibilities

• Answer calls promptly and greet members warmly by phone.
• Build an engaging relationship and provide services and information by phone or in writing.
• Research and resolve routine member questions and concerns with accuracy and follow-up.
• Process telephone stop payments and monetary transactions; assist with remote access.
• Cross-sell credit union products and services and assist with basic loan questions.

Skills

Excellent phone skills

Customer service

Communication

Education

High school diploma or GED

Tools

CU Online

Job description

HTFFFCU is a full-service financial institution with over $400 million in assets. The original purpose of \"people helping people\" has remained the primary focus of the credit union's mission.We seek energetic and reliable professionals to join our Call Center Member Service Representatives team. Successful candidates will assist members with installing our products and providing technical support. Our Call Center Representatives are often the first point of contact for members' product issues, so we are looking for individuals committed to member satisfaction and able to make quick, accurate decisions.Responsibilities:Answer calls promptly and present a friendly persona when greeting members by phone.Build an engaging relationship with members while providing services and information by phone or in writing.Research and solve routine member questions, problems, and concerns. Ensure proper follow-up and member satisfaction.Process telephone stop payments, ensuring information is entered accurately and in a timely manner.Process incoming monetary transactions, including account-to-account transfers, loan payments, and check withdrawal requests timely and accurate.Assist members with remote access.Assist members with basic loan questions.Complete verification of deposit requests promptly.Cross-sell credit union products and services.Receive loan information for members by phone.Process member check order requests.Process monthly inactive bill pay/and CU Online users reportJob Type: Full-time1. Be proactive in suggesting ideas to improve job performance and efficiency.2. Demonstrate a commitment to work in a team-oriented atmosphere.3. Demonstrate a professional demeanor at all times.4. Display a cooperative and positive attitude toward co-workers and members at all times.5. Maintain up-to-date and comprehensive knowledge on all credit union products and services.Basic Requirements:Education: High school graduate or GED.Experience: Minimum of 2 years in a financial institution.Skills: Knowledge of credit union products and services. Must have excellent phone skills. Knowledge of Credit/Debit card and ATM card procedures and Regulation E requirements.Desirable Traits: Must be dependable and present a professional appearance with a pleasant personality at all times. Ability to work well with people.