Bilingual Financial Service Representative

East Texas Professional Credit Union; Kilgore (TX); On-site; USD 32,000 - 42,000; Full time

Job summary

East Texas Professional Credit Union in Kilgore, TX is seeking a Financial Services Representative to assist members with account openings, inquiries, and routine maintenance. You will cross-sell products and ensure accurate processing via online systems.

The role requires 1–3 years of banking experience and strong communication skills. Expect professional interactions in-person, over the phone, and online, with ongoing training and confidentiality practices.

Qualifications

• High school diploma or equivalent.
• Thorough knowledge of member services and products.
• 1–3 years of banking experience preferred.
• Excellent communication and public relations skills.
• Ability to operate computer applications and equipment including 10-key and phone.
• Solid math and bookkeeping abilities.

Responsibilities

• Open and close all types of deposit accounts.
• Service existing member accounts and handle requests via online systems.
• Promote credit union products based on member needs.
• Respond to member inquiries and resolve issues.
• Perform teller duties: cash checks, deposits, loan payments, balance cash drawer.
• Attend meetings and training; maintain professional work environment.
• Safeguard member information and confidentiality.
• Assist other departments as directed.

Skills

Communication skills

Public relations

Computer skills

10-key

Bookkeeping

Math skills

Education

High school diploma

Job description

Acts as a liaison between the member and the credit union. Performs a broad variety of member service including opening and closing accounts. Responds to member inquiries regarding Credit Union services and performs a variety of account maintenance. Cross sells products and services.1.Opens all types of new deposit accounts offered by the Credit Union. Includes qualifying members for membership, interviewing members to determine needs, and processing requests via online system(s).2.Services existing members accounts. Includes interviewing members to determine needs, processing requests via online system(s), completing account maintenance requests and appropriate forms, transferring funds, balancing accounts, and closing accounts.3.Promotes credit union products and services based on member needs. Actively cross sells products and services.4.Responds to member requests. Resolves member issues directly or coordinates resolution with appropriate ETPCU personnel.5.Provides prompt, professional, courteous service in-person, via telephone and through electronic media, including e-mail as directed.6.Develops and maintains comprehensive knowledge of all credit union products and services that are processed or promoted by Financial Service Representatives.7.Develops and maintains comprehensive knowledge of all credit union policies and procedures, rules and regulations.8.Contributes to productive, professional work environment through positive, courteous interactions with ETPCU personnel. Includes assisting other departments as directed and maintaining communication with management regarding area activities and challenges.9. Safeguards member information by applying the highest level of confidentiality regarding member interactions with the Credit Union and securing all member information in public work areas.10. Performs teller duties as directed. Includes cashing checks, receiving deposits and loan payments, and balancing cash drawer in teller area.11. Attends all required meetings and training sessions.12. Maintains a clean, professional work environment.13. Performs other duties as assigned.EDUCATION/CERTIFICATION:High school graduate or equivalent.REQUIRED KNOWLEDGE:Thorough knowledge of member services and products provided.EXPERIENCE REQUIRED:One to three years of banking experience preferred.SKILLS/ABILITIES:Excellent communication and public relations skills.Ability to operate related computer applications and business equipment including 10-key and telephone.Solid math and bookkeeping abilities.