Member Service Call Center Representative (San Antonio)

RBFCU Insurance Agency LLC; San Antonio, Northern (TX, KY); Hybrid; USD 28,000 - 30,000; Full time

Benefits offered by this job

401(k) with matching

Medical, dental & vision

Paid time off

Job summary

Randolph-Brooks Federal Credit Union is seeking a Member Service Call Center Representative in San Antonio. The role starts at $20.00 per hour with an additional $2.00 per hour for RBFCU Bilingual certification after successful completion.

Training onsite at the RBFCU Administrative Service Center, with potential to work from home after evaluations, provided the candidate resides in Texas. Responsibilities include handling member inquiries via phone, email, and chat, processing transactions, and

Qualifications

• Minimum 6 months of call center or financial institution/customer service experience.
• High school diploma or GED required.
• Spanish-English bilingual preferred/bonus potential.

Responsibilities

• Deliver exceptional member service across call, email, and chat channels.
• Process a variety of transactions and inquiries per RBFCU policies and regulations.
• Identify member needs and recommend products/services to enhance experience.
• Manage fraud detection, debit card claims, and disputes.
• Support multiple departments with timely member information and research.

Skills

Customer service

Communication

Multitasking

Sales

Microsoft Office

Education

High School Diploma/GED

Tools

PC/Internet

Microsoft Office

Job description

## Member Service Call Center Representative (San Antonio)Apply: ASC - San Antonio: Full time: Posted Today: End Date: October 13, 2026 (1 day left to apply): 015415**Job Description and Requirements**Randolph-Brooks Federal Credit Union is seeking candidates for full time employment opportunities with our Member Service Call Center team starting at **$20.00/hour**!Bilingual in Spanish and English? Employees can earn an additional $2.00 per hour upon the successful completion of the RBFCU Bilingual Spanish/English certification. The Member Service Call Center Representative will have the ability to work from home **after** a period of training and performance evaluations (timeframe will vary). **Training will take place at the RBFCU Administrative Service Center (main campus): 1** **Ikea-RBFCU Pkwy, Live Oak, Texas 78233**. Applicants who work from home **must** reside within the State of Texas and have the capability of performing all of the work from their home in Texas. To successfully work from home, employees must have access to a minimum internet connection as noted by RBFCU.* Must have a reliable home internet provider and the ability to hard wire a connection directly to modem (Ethernet cable provided).* Must be able to provide a workspace at home that is safe, suitable for work, and within a distraction free environment. As a Member Service Call Center Representative, you will provide exceptional service to members, non-members, branches and internal departments through multiple communication channels. Process a variety of transactions and inquires in accordance with policies, procedures, regulatory laws with supervision. Identify member needs and conduct all duties in a manner intended to enhance the brand and contribute to the growth of the Credit Union by recommending appropriate products/services and/or solutions to enhance member experience. **Essential Functions and Responsibilities:*** Responsible for creating an exceptional member experience and non-members through all contact center channels.* Ability to communicate, multitask and operate contact center phone, email, and chat systems in a fast pace, high volume environment.* Use cognitive judgment to identify, analyze and address all inquiries while maintaining current working knowledge of RBFCU policies and procedures and regulatory laws.* Apply fraud detection techniques, submit debit card fraud claims and transaction disputes to maintain and safeguard member and credit union interests and sensitive information.* Assist and fulfill general member transactions and inquiries on behalf of various departments. Including, but not limited to, account research, balance inquiries, deposit account transactions, opening/updating accounts, provide online banking support, consumer loan inquiries and submitting applications, and mortgage inquiries.* Discuss and recommend products and services to meet the needs of the member and the mission of RBFCU.* Identify concerns, feedback, and record complaint entries to improve and enhance member experiences and the brand of RBFCU.* Works with department supervisors and displays accountability with real time decision making that directly impacts member interactions and accounts.* Strive to meet or exceed department goals and objectives through key performance indicators and core values.* All other duties as assigned (note: essential functions, responsibilities, and programs may change, or new ones may be assigned at any time with or without notice). **Requirements:*** High School Diploma or GED* 6 months of work experience in a Call Center or Financial Institution OR Customer Service* **Must be able to work a flexible Monday-Saturday schedule (Hours of operation: Monday - Friday 8:00 a.m. - 6:00 p.m. and Saturday 8:30 a.m. - 4:00 p.m.)*** Must have good organizational, communication, interpersonal and sales skills, along with the ability to multitask and manage time effectively with a close attention to detail* Attendance and promptness is pertinent* Ability to apply common sense understanding to carry out instructions furnished in written, oral, and diagram form* Ability to handle problems involving several concrete variables in standardized situations**Skills:*** Must be proficient in using PC, Microsoft applications software, Internet Explorer, and other office equipment* To ensure expectation of service is upheld, must have good organizational, communication, interpersonal and sales skills* Capable of demonstrating the ability to multi-task, manage time effectively, be detail oriented, accept ownership, and adapt to needs of department* Self-initiate and apply logic to problem solve with few concrete variables **Preferred:*** Bilingual (English/Spanish) ***All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status.***### About Us**Careers at RBFCU** Established in 1952, Randolph-Brooks Federal Credit Union is a full-service financial cooperative whose mission is to improve members’ economic well-being and quality of life. With assets exceeding $19.6 billion, RBFCU serves more than 1.1 million members at branches throughout Texas and Oklahoma, and online at rbfcu.org and the RBFCU Mobile app. Recognized for financial stability, our credit union has consistently received the highest ratings of “Five Star” and “Superior” from respected organizations that evaluate financial institutions in the United States. We’re frequently recognized as one of the best workplaces on a local and national level. **Our Benefits** RBFCU is proud to offer a comprehensive benefits package, including:* 401(k) with matching incentives — up to 10 percent* Competitive pay* Medical, vision and dental benefits available to employees and their families from the first day of employment* Tuition reimbursement plans* Life insurance* Pharmacy discount programs* Flexible Spending (FSA), Health Savings (HSA) and Dependent Care account options* Paid time off* Parental leave* Company-paid benefits include: + Long-term disability + Basic life insurance + Wellness program + Credit-monitoring service + Employee assistance program* Training and volunteer opportunities **Apply to join the RBFCU family!**