Member Service Associate (Teller)

Starone; San Jose (CA); On-site; USD 46,000 - 64,000; Full time

Job summary

Join an established financial institution as a Member Service Associate in San Jose, where you'll play a vital role in providing exceptional service to members. This position involves performing essential banking transactions, maintaining cash accuracy, and promoting a strong service culture. With a commitment to employee well-being, the organization offers a comprehensive benefits package, including medical, dental, and a 401(k) plan. If you're a team player with a passion for customer service and a desire to grow in a dynamic environment, this opportunity is perfect for you.

Benefits

401(k) Plan, Match, and Profit Sharing

Education Assistance

Employee Loan Discounts

Medical, Dental, and Vision

Paid Holidays

Paid Time Off Program

Staff Incentive Variable Pay

Qualifications

• 1 year of cash handling experience required.
• 6 months of Teller experience preferred.

Responsibilities

• Perform basic member transactions including deposits and withdrawals.
• Safeguard and balance cash drawer and negotiable instruments.
• Cross-sell Credit Union products and services.

Skills

Cash Handling

Customer Service

Communication Skills

Technology Proficiency

Teamwork

Education

High School Diploma or Equivalent

Tools

Microsoft Office

iPads

Mobile Phones

Tablets

Job description

Position:Member Service Associate (Teller)

Location: San Jose, CA

Job Id:719-11119

# of Openings:1

EXCELLENT PAY AND BENEFITS!

Be a part of one of the most successful financial institutions in the country!!

Star One Credit Union is one of Silicon Valley's largest, member-owned financial institutions. Star One offers financial services to more than 129,000 members worldwide. With assets over $9 billion, Star One is ranked 19th in total assets among over 4,900 credit unions nationally. For ten years in a row,Star One has been ranked #1 by America's Credit Unions for providing the highest direct financial benefit to the members we serve.

We offerAMAZING BENEFITSthat help keep our employees healthy and shining bright!!!

• 401(k) Plan, Match, and Profit Sharing
• Education Assistance
• Employee Loan Discounts
• Medical, Dental, and Vision (Effective date of hire)
• Paid Holidays
• Paid Time Off Program
• Staff Incentive Variable Pay (Bonus)

Job Title: Member Service Associate (Teller)

Hours: Monday through Thursday from 8:45 a.m. to 5:30 p.m., Friday 8:45 a.m. – 6:30 p.m. and rotating Saturdays 8:30 a.m. to 2:45 p.m. (with a day off during the week).

Salary Range: $46,400 - $63,950, which is base pay. Compensation will be based on candidate qualifications.

Job Scope/Duties

• Perform basic member transactions including, but not limited to: deposits, withdrawals, account transfers, loan payments, loan payoffs, cash advances, US Savings Bonds redemption, gift card purchases, sub-account openings, IRA contributions, address change requests, check order requests, account closures, and issuance of Cashier Checks.
• Accurately maintain, safeguard, and balance cash drawer, and all negotiable instruments. Answers basic member inquiries, concerning Credit Union products and services, policies and procedures, promotions, relationship pricing, fee structures, and general financial institution processes.
• Prepare work for daily opening and closing of branch.
• Other daily duties would include stop payment requests, accurate completion of CTRs, member password updates, statement copy requests, cross-member transfer requests, wire requests, and processing daily night depository items.
• Cross-selling Credit Union products and services appropriate to meet member’s needs.
• Complete miscellaneous duties and projects as assigned.
• Provides assistance to other branches and departments as needed.
• Requires one year of cash handling experience.
• Six months of Teller experience at a credit union or financial institution is preferred.
• High school diploma or equivalent.

Knowledge/Skills/Abilities

• Requires good written and verbal communication skills.
• Ability to learn and retain banking regulatory information and requirements.
• Must be proficient with technology (computers, iPads, mobile phones, tablets) and Microsoft Office applications.
• Fosters and maintains a strong service culture by providing excellent internal and member service.
• Ability to work in a fast-paced environment while handling multiple tasks and competing priorities.
• Must be a strong team player with the ability to work in a diverse group or as an individual contributor.

MUST HAVE GOOD CREDIT.

We are a proud Equal Opportunity/AAP Employer M/F/Vet/Disabled