Member Service Associate

Ymc; Mountain Lakes (NJ); On-site; USD 17,000 - 22,000; Part time

Benefits offered by this job

Free YMCA membership

Comprehensive training

Valuable front desk experience

Member discounts

Opportunities for future roles

Job summary

Lakeland Hills Family YMCA in Mountain Lakes, NJ, is hiring a Part-Time Member Service Associate. You’ll be the first friendly face members meet, greeting them, answering questions, processing memberships, and helping with program registrations and payments.

This role offers hands-on training and a supportive team environment. Ideal candidates bring strong communication and customer-service skills, a reliable, multitasking mindset, and comfort with computers and cash handling.

Qualifications

• Strong communication and customer service skills.
• Friendly, professional, and dependable attitude.
• Ability to multitask and solve problems in a fast-paced environment.
• Comfortable using computers and handling cash transactions.
• Available to work at least two shifts per week.

Responsibilities

• Greet members and guests with a welcoming smile.
• Answer phones and assist with member inquiries.
• Process memberships, program registrations, and payments.
• Give facility tours and connect people to YMCA programs.
• Maintain a clean, organized front desk area.
• Support daily operations and contribute to a positive member experience.

Skills

Communication

Customer Service

Multitasking

Cash Handling

Reliability

Tools

POS System

Job description

Member Service Associate (Part-Time)Lakeland Hills Family YMCAAre you friendly, energetic, and passionate about creating a welcoming experience for others? Join the YMCA team as a Member Service Associate and become the first smile our members see when they walk through the door!What You'll DoGreet members and guests with exceptional customer serviceAnswer phones and assist with member inquiriesProcess memberships, program registrations, and paymentsGive facility tours and help connect people to YMCA programsMaintain a clean, organized, and welcoming front desk areaSupport daily operations and help create a positive member experienceWhat You Get!Earn extra income in a fun, supportive environment with a great team.Comprehensive, hands-on training to help you feel confident and successful in your role from day one.Valuable experience in a front desk and customer service position.Free YMCA Membership, including access to our state-of-the-art Health & Fitness Center, group exercise classes such as Pilates, Yoga, Cycling, and more. You'll also enjoy access to our regulation-size pool, exclusive member discounts, and special member-only opportunities.Priority consideration for future employment opportunities at the Lakeland Hills YMCA.Must be available every Friday night, 6-10:30pmWhat We're Looking ForStrong communication and customer service skillsFriendly, professional, and dependable attitudeAbility to multitask and problem-solve in a fast-paced environmentComfortable using computers and handling cash transactionsAvailable to work at least two shifts per week