Member Service Assistant

Elijahhouseliving; Warminster Township (Bucks County); On-site; Confidential; Full time

Benefits offered by this job

Paid time off

Health benefits

Health care reimbursement account

Dependent care assistance plan

Short-term disability

Long-term disability insurance

AD&D insurance

Life insurance

401(k)

Stock purchase plan

Job summary

Costco is seeking a member-facing security/entry associate to greet guests, verify memberships, and manage entry counts and receipts at exit. The role focuses on safety checks and high-level member service within a busy warehouse environment.

Responsibilities include enforcing safety protocols, maintaining the entrance area, counting entries, and assisting in other warehouse duties as needed. Open availability and US work authorization are required.

Qualifications

• Greet members and verify membership in a fast-paced environment.
• Maintain safety and security by reporting hazards and incidents.
• Open availability is required to meet business needs.

Responsibilities

• Conduct hourly building safety and security checks.
• Walk the building and perimeter, push carts, and tidy areas.
• Correct safety issues (spills, trip hazards, exits) and report to duty manager.
• Maintain entrance area: doors, greeting, membership verification, and cleanliness.
• Record counts and report to front end managers; monitor suspicious activity.
• Ensure proper cleanup and disposal of hazardous materials.
• Operate vehicles, equipment or machinery as needed.
• Assist in other warehouse departments as necessary.

Skills

Customer service

Membership verification

Safety awareness

Security procedures

Job description

Job Description

California applicants: Please click here to review the Costco Applicant Privacy Notice.

The jobs listed are examples of the typical kinds of positions that Costco may hire for when openings exist. The listing does not mean that any positions are currently open or available at Costco.

Position Summary

Actively greets members, verifies membership card, keeps entry counts, and checks receipts upon members exiting. Performs and documents warehouse safety and security checks. Provides a high level of member service.

Job Duties

• Conducts hourly building safety and security checks. Walks the building and perimeter, pushes carts and picks up stray items or puts items away.
• Corrects safety and security problems encountered, such as spills, trip hazards, and blocked exits. Fills out reports and shows results to the duty manager. Attends warehouse safety meetings.
• Maintains the entrance area consisting of opening/closing store doors, greeting members, verifying membership card, offering a cart, directing members, keeping coffee grinder clean, and keeping entrance/exit area clean and dry.
• Uses a handheld clicker to keep count of entering members, reports half-hours to front end managers, and records counts on weekly reports.
• Maintains the entrance area consisting of opening/closing store doors, proactively greeting all members as they enter and utilizing information from the membership scanner to acknowledge membership status and length, verifying membership cards, offering a cart, directing members, keeping coffee grinder clean, and keeping entrance/exit area clean and dry. Ensures workers make it to their cars safely, watches for members trying to enter the store, and scans for general suspicious behavior.
• Watch closing managers leave, report any suspicious activity to duty manager, and calls police if necessary.
• Ensures proper cleanup and disposal of hazardous materials.
• Ability to operate vehicles, equipment or machinery.
• Assists with department duties as necessary.
• Assists in other departments of the warehouse as necessary.

For additional information about pay ranges, click here.

We offer a comprehensive package of benefits including

• paid time off
• health benefits - medical/dental/vision/hearing aid/pharmacy/behavioral health/employee assistance
• health care reimbursement account
• dependent care assistance plan
• short-term disability and long-term disability insurance
• AD&D insurance
• life insurance
• 401(k)
• stock purchase plan to eligible employees

Apart from any religious or disability considerations, open availability is needed to meet the needs of the business.

If hired, you will be required to provide proof of authorization to work in the United States.