Member Sales Associate

Serenity Mental Health Centers; Florida; On-site; USD 37,000 - 60,000; Full time

Benefits offered by this job

Health insurance

Vision insurance

Paid time off

Growth opportunities

Job summary

Serenity Mental Health Centers is seeking a Member Sales Associate to guide clients through options with clarity and empathy. You’ll be measured against personal KPIs in a high-touch, relationship-driven environment, delivering informed decisions and ongoing support.

You’ll handle inquiries, document information accurately, and coordinate with internal teams to keep the client experience seamless while driving growth and satisfying premium service standards.

Qualifications

• 2+ years of full-time, high-quality customer-facing experience in hospitality, retail, concierge, or premium service.
• Track record of hitting goals or performance targets with self-motivation to raise the bar.
• Ability to build trust quickly and manage rejection professionally.

Responsibilities

• Guide clients through options with clarity and a consultative approach.
• Listen carefully, ask the right questions, and document client information accurately.
• Work toward individual KPIs and contribute to team performance goals.
• Handle objections calmly, redirecting to solutions while maintaining momentum.
• Coordinate handoffs between internal teams to keep the client experience seamless.
• Follow up with clients to ensure momentum and prevent gaps.

Skills

Customer service

Active listening

Communication

Goal orientation

Relationship building

Job description

Serenity is growing its client-facing teamandwe'relooking for a Member Sales Associate who knows how to make people feel informed,confident in the decisionsthey'remaking, anddrivingthe results that matter. This is a high-touch, relationship-driven role with real performance expectations.You'llbe the person clients rely on to understand their options, navigate next steps, and feel genuinely supported throughout theprocessandyou'llbe measured on how well you move them forward. Ifyou'vebuilt your career in premium customer service, hospitality, or any environment where qualityandoutcomes were both non-negotiable, this role will feel familiar fast.

What You’ll Do

Guide clients through their available options with clarity, patience, and a consultative approachwhileconfidentlyencouragingthem to take the next step

Listen carefully, ask the right questions, and document client information accurately and thoroughly

Work toward individual KPIs and contribute to team performance goals with consistency and accountability

Handle objections and hesitations with composure and persistence, redirecting toward solutions without pressure while keeping momentum moving

Coordinate handoffs between internal teams to ensure the client experience stays seamless

Follow up with clients to keep momentum moving and ensure nothing falls through the cracks

What You Bring

2+ years of full-time, high-quality customer-facing experience. Ideally inhospitality, retail, concierge, sales-adjacent, or premium service environments strongly preferred

A track recordof hitting goals or performance targets, andthe self-motivation to keep raising the bar

You build trust quickly and people feel comfortable with you almostimmediately

You handle rejection well — youdon'ttake it personally, you learn from it and stay focused on the outcome

Strong active listening skills — you catch what people mean, not just what they say

Able to manage a high volume of interactions without letting quality slip

Some leadership experience or the desire to grow into one — team leads and shift supervisors are encouraged to apply

Schedule & Compensation

Condensed work week — three 13-hour shifts

Competitive pay

90% employer-paid medical, dental, and vision coverage

10 PTO days to start, 15 after year one, plus 10 paid holidays

Significant growth and promotion potential as Serenity continues to expand

About Serenity

Serenity is a driven company delivering advanced, evidence-based solutions for clients who are looking for better outcomes. Our client-facing teams are the core of how people experience what we do — and we invest heavily in people who show up, perform, and genuinely care about the clients they serve. Ifyou'vespent your career in environments where every interaction mattered, the standard was always high,andyou knew how to get results,you'llfind this place was built for people like you.

Serenity is an Equal Opportunity Employer. Employment is contingent upon successful completion ofa background checkand drug screening.

Serenity Mental Health Centers provide compassionate, innovative mental health care through personalized treatments to enhance emotional well-being and support recovery for individuals.

Mental Health Care Medical Practices Hospitals and Health Care

Company size 51–200 employees

Momentum

Team growth

6% in 12 mo

17 employees on LinkedIn

Sep 22 May 26

Where they work

Company Serenity Mental Health Centers

Location Lake Mary, Florida, United States