Member Sales Associate

Serenity Mental Health Centers; Alexandria (VA); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

90% employer-paid medical, dental, and

90% employer-paid vision coverage

401(k) retirement plan

10 PTO days to start, 15 after year 1,

10 paid holidays

Growth and promotion potential

Job summary

Serenity Mental Health Centers seeks a Member Sales Associate to guide clients through available options with clarity and care. This on-site, high-touch role emphasizes premium customer service while driving performance toward KPIs in a collaborative team setting.

You will listen, ask precise questions, document details, and move clients toward confident next steps. Compensation includes three 13-hour shifts, competitive pay, 90% employer-paid medical/dental/vision, 401(k), 10 PTO days (15 after

Qualifications

• 2+ years of full-time, high-quality customer-facing experience in hospitality, retail, concierge, or premium service environments.
• Track record of hitting goals or performance targets and the self-motivation to raise the bar.
• Builds trust quickly and makes people feel comfortable early in the relationship.
• Handles rejection well, learns from it, stays focused on outcomes.
• Strong active listening skills—picks up on meaning, not just words.
• Capable of managing a high volume of interactions without quality slipping.
• Some leadership experience or the desire to grow into a team-lead role.

Responsibilities

• Guide clients through available options with clarity and a consultative approach while encouraging next steps.
• Listen carefully, ask the right questions, and document client information accurately.
• Work toward individual KPIs and contribute to team performance goals.
• Handle objections with composure and persistence, redirecting toward solutions.
• Coordinate handoffs between internal teams to ensure a seamless client experience.
• Follow up with clients to maintain momentum and prevent items from falling through the cracks.

Skills

Customer-facing experience

Leadership potential

Active listening

Trust building

Handling rejection

High-volume interactions

Job description

Member Sales Associate

Employment Type: Full-Time (On-site)

Serenity is growing its client-facingteamandwe'relooking for a Member Sales Associate who knows how to make people feel informed,confident in the decisionsthey'remaking, anddrivingthe results that matter. This is a high-touch, relationship-driven role with real performance expectations.You'llbe the person clients rely on to understand their options, navigate next steps, and feel genuinely supported throughout theprocessandyou'llbe measured on how well you move them forward. Ifyou'vebuilt your career in premium customer service, hospitality, or any environment where qualityandoutcomes were both non-negotiable, this role will feel familiar fast.

What You’ll Do

• Guide clients through their available options with clarity, patience, and a consultative approachwhileconfidentlyencouragingthem to take the next step

• Listen carefully, ask the right questions, and document client information accurately and thoroughly

• Work toward individual KPIs and contribute to team performance goals with consistency and accountability

• Handle objections and hesitations with composure and persistence, redirecting toward solutions without pressure while keeping momentum moving

• Coordinate handoffs between internal teams to ensure the client experience stays seamless

• Follow up with clients to keep momentum moving and ensure nothing falls through the cracks

What You Bring

• 2+ years of full-time, high-quality customer-facing experience. Ideally inhospitality, retail, concierge, sales-adjacent, or premium service environments strongly preferred

• A track recordof hitting goals or performance targets, andthe self-motivation to keep raising the bar

• You build trust quickly and people feel comfortable with you almostimmediately

• You handle rejection well — youdon'ttake it personally, you learn from it and stay focused on the outcome

• Strong active listening skills — you catch what people mean, not just what they say

• Able to manage a high volume of interactions without letting quality slip

• Some leadership experience or the desire to grow into one — team leads and shift supervisors are encouraged to apply

Schedule & Compensation

• Condensed work week — three 13-hour shifts

• Competitive pay

• 90% employer-paid medical, dental, and vision coverage

• 401(k) retirement plan

• 10 PTO days to start, 15 after year one, plus 10 paid holidays

• Significant growth and promotion potential as Serenity continues to expand

About Serenity

Serenity is a driven company delivering advanced, evidence-based solutions for clients who are looking for better outcomes. Our client-facing teams are the core of how people experience what we do — and we invest heavily in people who show up, perform, and genuinely care about the clients they serve. Ifyou'vespent your career in environments where every interaction mattered, the standard was always high,andyou knew how to get results,you'llfind this place was built for people like you.

Serenity is an Equal Opportunity Employer. Employment is contingent upon successful completiona background checkand drug screening.