Member Sales Associate

Serenity Mental Health Centers; Provo (UT); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Employer health benefits

Paid time off

Paid holidays

Career growth potential

Job summary

Serenity Mental Health Centers is growing its client-facing team and is seeking a Member Sales Associate who helps clients feel informed, confident in their decisions, and supported throughout the process.

You’ll guide clients through options, listen carefully, document information, and work toward personal and team KPIs with accountability.

If you excel in premium customer service and want growth opportunities as Serenity expands, this role will feel familiar fast.

Qualifications

• 2+ years of full-time, high-quality customer-facing experience in hospitality, retail, concierge, or premium service environments preferred.
• Track record of hitting goals or performance targets and self-motivation to raise the bar.
• Strong active listening skills and ability to manage a high volume of interactions without compromising quality.

Responsibilities

• Guide clients through available options with clarity and a consultative approach.
• Listen carefully, document client information accurately.
• Work toward individual KPIs and contribute to team performance with accountability.
• Handle objections with composure and redirect toward solutions.
• Coordinate handoffs between internal teams to ensure a seamless client experience.
• Follow up with clients to maintain momentum and prevent gaps.

Skills

Customer-facing experience

Listening skills

Goal-driven performance

Relationship-building

Adaptability

Team collaboration

Job description

Serenity is growing its client-facingteamandwe'relooking for a Member Sales Associate who knows how to make people feel informed,confident in the decisionsthey'remaking, anddrivingthe results that matter. This is a high-touch, relationship-driven role with real performance expectations.You'llbe the person clients rely on to understand their options, navigate next steps, and feel genuinely supported throughout theprocessandyou'llbe measured on how well you move them forward. Ifyou'vebuilt your career in premium customer service, hospitality, or any environment where qualityandoutcomes were both non-negotiable, this role will feel familiar fast.

What You'll Do

Guide clients through their available options with clarity, patience, and a consultative approachwhileconfidentlyencouragingthem to take the next step

Listen carefully, ask the right questions, and document client information accurately and thoroughly

Work toward individual KPIs and contribute to team performance goals with consistency and accountability

Handle objections and hesitations with composure and persistence, redirecting toward solutions without pressure while keeping momentum moving

Coordinate handoffs between internal teams to ensure the client experience stays seamless

Follow up with clients to keep momentum moving and ensure nothing falls through the cracks

What You Bring

2+ years of full-time, high-quality customer-facing experience. Ideally inhospitality, retail, concierge, sales-adjacent, or premium service environments strongly preferred

A track recordof hitting goals or performance targets, andthe self-motivation to keep raising the bar

You build trust quickly and people feel comfortable with you almostimmediately

You handle rejection well — youdon'ttake it personally, you learn from it and stay focused on the outcome

Strong active listening skills — you catch what people mean, not just what they say

Able to manage a high volume of interactions without letting quality slip

Some leadership experience or the desire to grow into one — team leads and shift supervisors are encouraged to apply

Schedule & Compensation

Condensed work week — three 13-hour shifts

Competitive pay

90% employer-paid medical, dental, and vision coverage

10 PTO days to start, 15 after year one, plus 10 paid holidays

Significant growth and promotion potential as Serenity continues to expand

About Serenity

Serenity is a driven company delivering advanced, evidence-based solutions for clients who are looking for better outcomes. Our client-facing teams are the core of how people experience what we do — and we invest heavily in people who show up, perform, and genuinely care about the clients they serve. Ifyou'vespent your career in environments where every interaction mattered, the standard was always high,andyou knew how to get results,you'llfind this place was built for people like you.

Serenity is an Equal Opportunity Employer. Employment is contingent upon successful completion ofa background checkand drug screening.

Serenity Mental Health Centers provide compassionate, innovative mental health care through personalized treatments to enhance emotional well-being and support recovery for individuals.

Mental Health Care Medical Practices Hospitals and Health Care

Company size 51-200 employees

Momentum

Team growth

Momentum

Team growth

6% in 12 mo

17 employees on LinkedIn

Sep 22 May 26

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