Member Relations Attendant

Troon International; Aurora (CO); On-site; USD 23,000 - 32,000; Full time

Job summary

Valley Country Club in Aurora, CO is seeking a motivated hospitality professional for a growth-focused role designed to develop future leaders in private club operations. This paid developmental position offers hands-on exposure to events, food and beverage service, pool operations, and member programming.

Under leadership guidance, you will learn how each touchpoint drives member satisfaction, retention, and membership growth, while building foundational skills in service delivery and

Qualifications

• Hospitality-focused with strong interpersonal skills
• Curious, proactive and eager to learn
• Able to thrive in a dynamic, member-facing environment

Responsibilities

• Assist in the execution of club events and member programming
• Support dining, pool and social spaces service on a day-to-day basis
• Observe and participate in service delivery with emphasis on consistency and personalization
• Identify opportunities to enhance guest and member experience
• Shadow leadership across departments (Food & Beverage, Events, Membership Experience, Service Operations) and contribute to improved service standards

Job description

Valley Country Club
Aurora, CO 80016, USA

Description

Position Summary

Valley Country Club isseekinga motivated and hospitality-driven professional to join our team in a growth-focused role designed to develop future leaders in private club operations.

This position is a hands-on learning opportunity for an individual interested in building a career in the private club industry. Working directly alongside club leadership, this role will gain exposure to the full scope of club operations with a primary focus on delivering exceptional member experiences.

The Club Operations & Member Experience Associate will support key initiatives across events, food & beverage service, pool operations, member programming, and overall hospitality execution — learning how each touchpoint contributes to member satisfaction, retention, and membership growth.

This is a paid developmental position designed to build operational understanding, leadership skills, and a deep appreciation for the standards that define Valley Country Club and Troon-managed properties.

Core Purpose of the Role

This role exists to:

• Support the execution of exceptional member experiences Learn andassistin the operational rhythm of a private club Develop an understanding of hospitality-driven leadership Gain cross-departmental exposure to club functions Build foundational skills in event execution, service delivery, and member relations

Pay: $20/hr

Key Responsibilities

Member Experience Support

• Assistin the execution of club events and member programming
• Support day-to-day hospitality touchpoints across dining, pool, and social spaces
• Observe andparticipatein service delivery with a focus on consistency and personalization
• Identifyopportunities to enhance guest and member experience

Event & Programming Operations

• Assistwith club event planning and execution
• Support setup, flow, and service coordination for member functions
• Participate in post-event review and operational feedback

Pool & Seasonal Service Support

• Engage in seasonal operations including poolside hospitality
• Support service standards in outdoor and casual environments
• Learn the importanceof experiencecontinuity across all club settings

Operational Learning

• Shadow leadership across departmentsincluding:
• Food & Beverage
• Events
• Membership Experience
• Service Operations
• Assistwith execution of service standards and operational processes
• Develop understanding of how hospitality impacts:
• Retention
• Recruitment
• Learn how member experience supports membership sales and engagement
• Participate in service evaluations and improvement initiatives
• Contribute ideas for enhancing member experience
• Support implementation of operational enhancements

Learning & Development Focus

This role is designed to build knowledge in:

Ideal Candidate

• Passionate about hospitality and service excellence
• Interested in pursuing a career in club or hospitality leadership
• Strong interpersonal and communication skills
• Curious, proactive, and eager to learn
• Comfortable working in a dynamic, member-facing environment
• Professional and team-oriented

Hospitality, event, or service experience preferred but notrequired.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.