Member Relations Associate

Coast360 Federal Credit Union; Tamuning (GU); On-site; USD 32,000 - 44,000; Full time

Job summary

Paycom - ATS at Upper Tumon Member Center in Tamuning, GU is seeking a dependable Member Relations Associate to deliver exceptional service across teller, account, and member relations functions. You will assist members with transactions, account maintenance, product inquiries, and basic lending needs while ensuring accuracy and policy compliance.

This role emphasizes friendly, professional service in person and by phone, coordination with other departments, and accurate cash handling.

Qualifications

• High school diploma or GED required.
• 1 year of related administrative, customer service, cash handling, or financial services experience.
• Strong communication, interpersonal, organizational, and problem-solving skills.
• Ability to handle confidential financial information.
• Team-oriented with ability to manage multiple tasks.

Responsibilities

• Greets, assists, and directs members, guests, and visitors.
• Processes deposits, withdrawals, loan payments, transfers, cashier’s checks, account updates, and other member transactions.
• Assists with account openings, maintenance, closures, and service changes.
• Explains credit union products and services and recommends appropriate solutions based on member needs.
• Reviews consumer loan applications and assists applicants with required documentation.
• Processes ACH, wire transfers, stop payments, payroll deductions, and other account requests.
• Resolves routine member questions and account issues and coordinates with other departments as needed.
• Maintains accurate records and follows established cash-handling, security, and operational procedures.
• Provides professional, responsive member service in person and by telephone.
• Performs other duties as assigned.

Skills

Customer service

Communication

Teamwork

Problem solving

Cash handling

Education

High school diploma or GED

Job description

Job Details: Job Location: Upper Tumon Member Center - Tamuning, GU 96913, Position Type: Full Time, We are seeking a dependable and member-focused Member Relations Associate to provide exceptional service and support a variety of teller, account, and member relations functions. This position assists members with transactions, account maintenance, product and service inquiries, and basic lending needs while ensuring accuracy and compliance with established policies and procedures.

Key Responsibilities:

• Greets, assists, and directs members, guests, and visitors
• Processes deposits, withdrawals, loan payments, transfers, cashier’s checks, account updates, and other member transactions
• Assists with account openings, maintenance, closures, and service changes
• Explains credit union products and services and recommends appropriate solutions based on member needs
• Reviews consumer loan applications and assists applicants with required documentation
• Processes ACH, wire transfers, stop payments, payroll deductions, and other account requests
• Resolves routine member questions and account issues and coordinates with other departments as needed
• Maintains accurate records and follows established cash-handling, security, and operational procedures
• Provides professional, responsive member service in person and by telephone
• Performs other duties as assigned

Qualifications:

• High school diploma or GED required
• One (1) year of related administrative, customer service, cash handling, or financial services experience; or equivalent combination of education and experience
• Strong communication, interpersonal, organizational, and problem-solving skills
• Ability to accurately process transactions and handle confidential financial information
• Ability to work effectively in a team environment and manage multiple responsibilities
• Commitment to exceptional member service and professional conduct